Job Information
Uber Strategic Operations Manager - Account Integrity in San Francisco, California
About the Role
Strategic Operations Managers in Safety & Identity Operations are responsible for safeguarding the trust of the Uber platform globally. This includes shaping how we verify users, detect and mitigate fraud and abuse, and close systemic gaps that create risk.
This role sits at the intersection of identity, risk, and operations , with responsibility for owning and driving forward key problem spaces related to account integrity. You will uncover vulnerabilities, investigate emerging fraud patterns, and develop solutions that strengthen platform integrity across Uber's lines of business.
We are looking for a highly curious and analytical operator who dives deep into data, asks the right questions, and takes ownership from problem identification through solution execution. The ideal candidate is comfortable navigating ambiguity, forming strong hypotheses, and translating insights into clear recommendations, improved policies/processes, and measurable impact .
The ideal candidate combines structured thinking, investigative rigor, and stakeholder influence , and is comfortable operating from strategy through execution in a dynamic, global environment.
What You'll Do
Own problem discovery and root cause analysis across identity and account integrity, proactively identifying gaps, vulnerabilities, and emerging risk vectors
Analyze large datasets, customer insights, and operational signals to uncover fraud patterns, behavioral anomalies, and systemic weaknesses
Develop and drive recommendations to improve internal policies, processes, and controls that strengthen user identity confidence globally
Partner cross-functionally (Operations, Product, Policy, Legal, Risk, Engineering) to translate insights into scalable solutions and ensure effective implementation
Design, test, and iterate on new detection signals, operational workflows, and enforcement strategies
Leverage data and AI tools (e.g., LLMs, automation, advanced analytics) to accelerate investigation, generate insights, and improve operational efficiency
Build and own reporting and metrics , tracking identity health, fraud trends, and impact of interventions
Communicate clear, data-driven narratives to influence stakeholders and drive action
Basic Qualifications
4+ years of experience in strategy, operations, consulting, analytics, or a related field
Strong analytical mindset with experience using Excel or Google Sheets for data analysis, including the use of Pivot Tables, VLOOKUPs, and complex formulas
Experience utilizing generative AI tools (e.g., ChatGPT, Gemini, or Cursor) to automate routine tasks, draft technical documentation, or debug code to improve workflow efficiency
Bachelor's degree
Preferred Qualifications
Experience working on fraud, risk, identity, or trust & safety problems
SQL proficiency and experience working with large datasets
Experience leveraging AI tools to analyze data, automate workflows, or enhance decision-making
Demonstrated ability to break down ambiguous problems, ask the right questions, and identify root causes
Experience turning data into actionable insights and driving decisions
Track record of improving processes or influencing policy changes based on analysis
Strong stakeholder management skills, with the ability to influence without authority across global teams
Excellent communication skills, including synthesizing complex findings into clear, compelling recommendations
Ability to operate independently, prioritize effectively, and drive multiple workstreams simultaneously
High ownership mindset with a bias toward action and execution
For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$131,000 per year. For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform