Job Information
The Salvation Army Program Assistant in San Francisco, California
Description
OVERVIEW:
The Program Assistant helps maintain a safe, supportive environment where clients can begin addressing their personal needs. As a frontline worker, they ensure the Center’s safety, integrity, and security at all times. They also document daily activities and perform administrative tasks that support overall program operations.
DUTIES AND RESPONSIBILITIES:
Observe all individuals entering and exiting the building
Document, report, and communicate all incidents and daily activities during the shift
Maintain a safe, secure, responsive, inclusive, and non‑discriminatory environment for clients
Answer phone calls, take messages, and direct callers appropriately
Facilitate medication observation in accordance with policy and procedure
Support facility, dormitory, and individual searches for alcohol, drugs, paraphernalia, contraband, and program violations
Enforce client house rules, procedures, and protocols
Distribute sorted client mail
Conduct regular security and wellness checks throughout the facility and shift
Assist clinical staff in administering urine analysis tests and breathalyzer screenings
Support emergency disaster responses and emergency drills
Respond to unusual incidents and notify required personnel
Respond to assistance requests from other Center departments
Assist with client admissions and exits
Other related duties as required
EDUCATION AND EXPERIENCE:
High school diploma or equivalent (required)
Experience supporting individuals with substance use disorders, mental illness, and related barriers
Experience with Microsoft programs
First Aid and CPR certification (within first fourteen days of employment – company provided)
Tuberculosis clearance (within the first seven days of employment – company provided)
SKILLS AND ABILITIES:
Bilingual in Spanish (preferred)
Integrity in handling sensitive and confidential information
Strong organizational skills and the ability to multitask
Ability to work with a highly diverse population
Knowledge of co‑occurring disorders and trauma‑informed practices
EQUIPMENT USED:
- Modern Office Equipment and Relevant Software
PHYSICAL REQUIREMENTS:
- Ability to lift up to 25 lbs. (usually file boxes)
ADA Statement
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.
Acknowledgment of Religious Purposes of The Salvation Army:
Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.
At-Will:
Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.
Qualifications
Skills
Required
- CPR/AED: Novice
Education
Required
- High School or Equivalent or better
Licenses & Certifications
Required
- TB cleared certificate
Experience
Preferred
Bilingual in Spanish
Experience with Microsoft programs
Experience supporting individuals with substance use disorders, mental illness, and related barriers
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.