Job Information
Pacific Aviation Airline Account Manager - San Francisco International Airport in San Francisco, California
Account Managers lead and coordinate a team of 15–50 CSRs executing counter and gate operations. They manage schedules and staffing to ensure efficient allocation of company resources. They also oversee daily execution of our services in the terminal and are responsible for decisions when issues arise. Overall, they are also the team’s primary model for the PA values and standards of performance.
PPPP:
People: Build a high-performing team that is engaged, accountable, and enjoys the work
Process: Create reliable, efficient systems that deliver consistent execution
Product: Deliver a safe, compliant, and positive passenger experience
Profit: Use resources efficiently to generate surplus for reinvestment and growth
MAIN DUTIES
PEOPLE:
Staffing
Planning: Build 2–4 week schedule aligned to flight demand and staffing levels
Adjustment: Reallocate staff in real time for call-offs and disruptions
Hiring
- Selection: Interview candidates and make hiring decisions for account
Performance
- Coaching: Deliver real-time feedback during shifts (e.g., boarding flow, compliance)
PROCESS:
Real-Time Ops
- Decision: Make live calls on staffing, boarding pace, and issue handling
Coordination
- Communication: Lead daily briefings and provide updates during shifts
Compliance
- Enforcement: Monitor document checks, boarding procedures, and SOP adherence
PRODUCT:
Passenger Experience
Oversight: Monitor counter and gate interactions during operation
Intervention: Step in when service or flow breaks down
On-Time Performance
- Management: Adjust staffing and boarding flow to meet departure times
Client (Airline)Ownership
Lead day-to-day airline relationship and briefings
Responsiveness: Address client issues within 24 hours
PROFIT:
Efficiency
- Control: Manage staffing vs demand to limit overtime and idle time
Billing
- Accuracy: Submit billing inputs (hours, services) correctly and on time
Reporting
- Review: Analyze OT, turnover, and performance trends monthly
Requirements
Experience Required:
This position will support TAP/Air Portugal
You’re committed and flexible, understanding that this is a 24/7 operation, including weekends and holidays:
A minimum of THREE (3) years experience in the airline industry in a supervisory or leadership position, above the wing (Passenger Service) with a focus on customer/client relations
Ability to work independently as well as collaboratively
Ability to communicate effectively through oral and written means
Ability to lead a team, bring out the best performance in the team through employee engagement; handle employee issues in an efficient and effective manner
Flexible to work rotating shifts including weekends and holidays
Benefits
Why You’ll Love This Role at Pacific Aviation:
Competitive Salary – $76,000- $82,000 (based on qualifications) with bonus potential
Exciting Industry – Work in a dynamic airport environment with a supportive team
Career Growth – We invest in our people and promote from within
Full Benefits Package – Medical/health insurance/dental/vision/other optional insurances and 401(k) with company match
Paid Time Off & Holidays – Because balance matters
Professional Development – Ongoing training and growth opportunities
A Strong, Supportive Team – We believe in respect, teamwork, and professional success
About Pacific Aviation
At Pacific Aviation, we’ve been a trusted airport services provider since 1995, supporting top airlines across the U.S., including LAX, SFO, and SEA. We believe in fostering a culture of respect, growth, and excellence, ensuring both our employees and passengers have a seamless experience every day.
Ready to Lead? Apply Today!
If you’re a proactive leader ready to make a real impact, we’d love to meet you. Apply now and take your career to new heights with Pacific Aviation!