Job Information
Robert Half Spanish Customer Service Representative in San Diego, California
Description
Our nonprofit organization is seeking a skilled and empathetic Bilingual Customer Service Representative to join our call center team. As the first point of contact for individuals in need of assistance, you will deliver exceptional customer support in both English and Spanish, helping callers access vital resources within the community.
Key Responsibilities:
Answer inbound calls from clients in both English and Spanish, providing information and guidance about available services and support programs
Listen actively to understand and assess the needs of callers, offering personalized referrals to nonprofit and community resources
Document call interactions and referral details accurately in organizational systems
Maintain strict confidentiality and adhere to organizational policies and procedures
Participate in training and ongoing development to stay informed about resources and call center best practices
Collaborate with team members to ensure positive outcomes for callers and maintain a high level of service
Handle sensitive situations with empathy and escalate cases when necessary
Requirements
Qualifications:
High school diploma or equivalent required; coursework in social services or related field preferred
Bilingual proficiency in English and Spanish (verbal and written) required
Previous customer service or call center experience, ideally in a nonprofit or social services environment
Strong communication, interpersonal, and problem-solving skills
Computer literacy and ability to quickly learn new systems
Commitment to diversity, equity, and inclusion in all client interactions
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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