Job Information
YMCA of San Diego County Member Services Representative - Kearny Mesa in San Diego, California
Responsibilities
- Model the YMCA character values of caring, honesty, respect and responsibility in all aspects of position responsibilities, particularly through actions and conversation with members
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``` - Educate members that the YMCA is a non-profit charitable organization
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``` - Promote membership and programs and serve as an advocate for the YMCA
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``` - Monitor access to facility by ensuring members and participants check-in upon arrival to the facility
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``` - Answer all incoming phone calls in a courteous and timely manner; route incoming calls to appropriate departments and staff
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``` - Engage in active listening with members to build relationships, understand individuals goals and interests and take the initiative to assist in the achievement of those goals
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``` - Maintain working knowledge of branch and association programs to communicate and share information to members and participants
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``` - Greet, interview, and tour future members using cause-driven sales and engagement techniques
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``` - Using cause-driven sales and engagement techniques and proper administration procedures, accurately process all membership sales, membership upgrades/downgrades, and membership renewals
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``` - Conduct member engagement and conversion efforts for all membership inquiries and tours which did not result in a join
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``` - Conduct member retention and communication efforts regarding debt collection and membership renewals
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