Job Information
Robert Half Customer Service Representative in San Diego, California
Description
Our client is a respected nonprofit organization dedicated to making a positive impact in the community. They are seeking a compassionate and solutions-oriented Customer Service Representative to join their mission-driven team and serve as the first point of contact for individuals seeking support and information.
Key Responsibilities:
Provide professional and empathetic support to donors, beneficiaries, and community partners via phone, email, and in-person interactions
Address inquiries, resolve concerns, and ensure a positive experience for all stakeholders
Maintain accurate records of interactions and process documentation with attention to confidentiality
Assist with donation processing, event registration, and information dissemination
Collaborate with program teams to escalate and resolve complex issues
Maintain up-to-date knowledge of organizational programs, services, and resources
Uphold the organization’s values with every interaction
Requirements
1+ year of customer service experience, preferably in a nonprofit or mission-focused environment
Excellent interpersonal, verbal, and written communication skills
Ability to multitask and manage priorities in a fast-paced setting
Strong organizational skills and attention to detail
Proficiency in Microsoft Office Suite and CRM systems preferred
Empathy, patience, and a teamwork mindset
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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