Job Information
Robert Half Bilingual Spanish Customer Service Representative in San Diego, California
Description
About the Company:
Our client, a well-established construction company, is seeking a Bilingual Customer Service Representative to support their growing operations. This organization is known for delivering high-quality projects and maintaining strong relationships with clients, vendors, and field teams.
Position Overview:
The Bilingual Customer Service Representative will serve as a key point of contact for Spanish- and English-speaking clients, vendors, and internal teams. This role is ideal for someone who is highly organized, customer-focused, and comfortable working in a fast-paced, project-driven environment.
Key Responsibilities:
Provide exceptional customer service in both Spanish and English via phone, email, and in person
Serve as a liaison between clients, subcontractors, and internal teams
Handle inbound inquiries related to project timelines, service requests, and general support
Schedule appointments, site visits, and service calls for field teams
Maintain and update customer records, job details, and service requests in internal systems
Assist with coordinating project documentation, contracts, and work orders
Resolve customer concerns in a timely and professional manner
Support billing inquiries, invoices, and payment follow-ups as needed
Collaborate with project managers and operations teams to ensure smooth communication
Requirements
Qualifications:
High school diploma or equivalent required; associate or bachelor’s degree preferred
1–3+ years of customer service, administrative, or call center experience
Fluency in both Spanish and English (written and verbal) required
Strong communication and interpersonal skills
Excellent organizational skills and attention to detail
Proficiency in Microsoft Office and CRM or scheduling systems
Ability to multitask and prioritize in a fast-paced environment
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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