Job Information
Robert Half Bilingual Spanish Customer Service Representative in San Diego, California
Description
About the Company
Robert Half is partnering with a growing organization seeking a customer-focused and bilingual Spanish-English Customer Service Representative to join their team. This is an excellent opportunity for a motivated professional who enjoys helping others, resolving inquiries, and working in a collaborative, fast-paced environment.
Position Overview
The Bilingual Customer Service Representative will serve as the primary point of contact for Spanish- and English-speaking customers. This individual will handle inbound and outbound communication, provide accurate information, resolve issues efficiently, and ensure a positive customer experience.
Key Responsibilities
Respond to inbound calls, emails, and inquiries in both Spanish and English
Provide clear and accurate information regarding products, services, and policies
Resolve customer concerns professionally and escalate complex issues when necessary
Process orders, updates, payments, or service requests accurately
Document customer interactions in CRM or internal systems
Maintain strong knowledge of company products and services
Collaborate with internal departments to ensure timely resolution of customer needs
Meet performance metrics related to response time, quality, and customer satisfaction
Requirements
Qualifications
Fluency in Spanish and English (written and verbal required)
1+ years of customer service, call center, or client-facing experience
Strong communication and interpersonal skills
Ability to multitask and manage high call or inquiry volume
Proficiency in Microsoft Office and CRM systems
Strong problem-solving skills and attention to detail
Professional, positive, and team-oriented attitude
Preferred Qualifications
Experience in a call center or high-volume customer service environment
Experience in healthcare, financial services, nonprofit, or corporate support settings
Associate’s or Bachelor’s degree (preferred but not required)
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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