Job Information
Robert Half Bilingual Customer Service Representative in San Diego, California
Description
Our company is searching for a dedicated Bilingual Customer Service Representative to be the first point of contact for clients and customers, delivering outstanding service in both English and a second language (such as Spanish, French, Mandarin, or others). This role is ideal for individuals who excel at clear communication, cultural sensitivity, and problem solving in a fast-paced environment.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in both languages, providing timely and accurate solutions.
Address and resolve customer complaints, offering information about products or services.
Document and track customer interactions following established protocols.
Maintain professionalism and adhere to service standards at all times.
Collaborate with internal teams to ensure customer needs are met.
Assist in identifying opportunities for process improvement based on customer feedback.
Requirements
Previous experience as a customer service representative or in a similar client-facing role.
Fluent in English and at least one other language (Spanish, French, Mandarin, etc.).
Excellent verbal and written communication skills in both languages.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency with Microsoft Office Suite; CRM experience preferred.
High school diploma required; associate’s or bachelor’s degree preferred.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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