Job Information
ManpowerGroup Customer Training Specialist – Contact Center Operations in San Antonio, Texas
Customer Training Specialist – Contact Center Operations
Our client, Becton Dickinson (BD) , a global leader in the medical device industry , is seeking a Customer Training Specialist to join their team. As a Customer Training Specialist, you will be part of the Customer Care & Training organization , supporting Customer Care associates across the U.S. region .
The ideal candidate is people-focused, analytical, and detail-oriented , with strong communication skills and a passion for training, coaching, and continuous improvement in a fast-paced customer care environment.
Job Title:
Customer Training Specialist – Contact Center Operations
Location:
San Antonio, TX
Pay Range:
$19.00 per hour
What’s the Job?
Deliver structured training on handling customer interactions across calls, chat, and email
Provide individualized coaching and feedback to Customer Care associates at multiple levels
Create and deliver training content using the ADDIE instructional methodology
Analyze quality, performance, and training data to identify skill gaps and improvement opportunities
Collaborate with operations to maintain knowledge management tools, job aids, and training materials
What’s Needed?
Experience delivering training, coaching, or quality support in a customer service or contact center environment
Familiarity with instructional design or structured training frameworks (ADDIE preferred)
Comfort analyzing QA metrics, performance data, or training assessments
Experience supporting or training teams that handle multi-channel customer contacts (calls, chat, email)
Ability to work onsite in San Antonio, TX , Monday–Friday, 7:30 AM–4:30 PM
What’s in it for me?
Stable weekday schedule with no weekends
Opportunity to support a globally recognized medical device leader
Hands-on experience in training, quality, and performance improvement
Collaborative, structured environment with exposure to Lean and continuous improvement practices
Career-building experience in customer training and development
If this is a role that interests you and you’d like to learn more, click Apply Now , and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.