Job Information
LEGOLAND Admissions Lead - LEGOLAND Discovery Center San Antonio in San Antonio, Texas
What you'll bring to the team
Be the first smile. Lead the fun—one awesome guest at a time.
At LEGOLAND Discovery Center San Antonio, our Admissions Shift Leads help create memorable first impressions for every family that steps into our colorful, creative world. This hands-on leadership role is perfect for emerging leaders who love being on the floor, supporting their team, and setting the tone for an exciting day of play and discovery ️
As an Admissions Shift Lead, you’ll combine guest interaction with real-time leadership—coaching team members, managing guest flow, and jumping in wherever needed to keep the experience fun, safe, and seamless. In a fast-paced, energetic environment, you’ll build your leadership skills while helping families kick off an unforgettable LEGO-filled adventure ?✨
Qualifications & Experience
Why You’ll Love This Role ?
A hands-on leadership role where you lead from the floor, not behind a desk ?
A bright, imaginative, and family-focused workplace built around play, creativity, and fun ???
Opportunities to grow your leadership, coaching, and operational skills ?
A supportive team culture that values collaboration, learning, and development ?
What You’ll Do ?
As an Admissions Shift Lead, you’ll balance hands-on leadership with guest-facing action. You won’t just supervise — you’ll jump in, support your team, and help deliver an awesome experience for every guest.
Day to day, you will:
Lead daily Admissions operations to ensure safe, efficient, and guest-ready entry ?️?
Assign, guide, and support front-line hosts throughout each shift ?️?
Actively manage queues and guest flow during busy periods ⏱️➡️
Lead by example by stepping into host positions when needed ?
Deliver outstanding guest service and confidently handle guest recovery situations ️
Uphold all health, safety, and operational standards ?⚠️
Coach, motivate, and recognize team members to drive engagement and performance
Support training across safety procedures, retail standards, and profit protection
Partner with other departments to resolve issues quickly and maintain a seamless guest experience
Assist with scheduling, inventory, stocking, and team engagement
What We’re Looking For ?
We’re looking for an energetic, people-first leader who loves working with children and families and enjoys making a difference in real time.
You’ll be successful if you have:
A high school diploma or GED (college coursework or degree preferred) ?
At least six months of experience in attractions, entertainment, hospitality, retail, or other guest-facing environments ?
Previous experience leading, training, or mentoring team members ??
Strong communication skills with a positive, enthusiastic leadership style
A genuine passion for creating playful, memorable experiences for families ?
Comfort using point-of-sale systems and basic technology
The ability to stay organized, calm, and guest-focused in a fast-paced environment ?⚡
Flexible availability, including weekends, holidays, and peak seasons
Let’s build unforgettable memories — one brick at a time! ?✨?
Benefits
Why You’ll Love Working Here
The Perks of the Magic ✨
? Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
? Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
?️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
? Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
? 401(k) Savings Plan: Build your future with our company-matched retirement program.
? Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
? Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.
Pay Range
USD $15.00/Hr.
Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/11608/admissions-lead---legoland-discovery-center-san-antonio/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-State-City) US-TX-San Antonio
Job ID 2026-11608
Employment Type Full-Time
Offer/Contract Type At Will (US Only)
Location Name LEGOLAND Discovery Centre San Antonio