Job Information
KOMATSU AMERICA CORP. Training and Product Support Manager in SALT LAKE CITY, Utah
Job Description
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Training and Product Support Manager
Posting Start Date:
2/26/26
Job Location (Short):
Salt Lake City, Utah, USA, 84104
Requisition ID:
33802
Onsite or Remote:
Onsite Position
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Job Overview
We're seeking a Technical Training and Product Support Operations Manage in Salt Lake City-based! Relocation is available for the right candidate.
In this role, you'll lead our internal training and support initiatives for heavy equipment service teams for the Komatsu West dealer region, as well as warranty and internal product support. This role ensures our service teams are equipped with the skills, tools, and support systems needed to deliver high-quality service. You'll lead a high-performing team that includes trainers, warranty administrators, and product support reps that work together to support operational excellence.
Key Job Responsibilities
Training and Development
Lead a team of technical trainers and communicators supporting the entire Komatsu West region
Provide hands-on technical assistance and guidance across departments
Develop and implement training plans tailored to the skill gaps and operational needs of regional service departments
Evaluate the health and capabilities of service teams to reduce rework and improve service outcomes
Develop and oversee the progression plan for service technicians, ensuring alignment with Komatsu standards and career development goals
Product Support Operations
Manage internal product support systems and ensure consistent quoting and support processes across teams
Support internal customers (PSSRs and service departments) with tools, programs, and campaign execution
Ensure alignment with Komatsu requirements for factory campaigns, fixes, and technical updates
Oversee billing, contracts, and expiration of Komatsu Care Programs
Responsible for administration of MyKomatsu and Komtraxcontracts for Komatsu West
Warranty Administration
Oversee warranty operations across multiple locations and ensure compliance with internal standards
Standardize warranty processes across all service teams to ensure compliance and efficiency
Monitor KPIs daily to ensure warranty operations meet internal and Komatsu standards
Ensure accurate and proper documentation supporting warranty claims
Leadership and Collaboration
Foster a culture of accountability, teamwork, and proactive support
Collaborate with cross-functional teams and Komatsu contacts to ensure regional alignment
Lead with empathy and clarity, helping your team succeed through shared goals and mutual support
Qualifications/Requirements
* 3+ years of technical experience in heavy equipment
* Experience in training program development and delivery
* Excellent communication and organizational skills
Additional Information
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
401k, pension and/or employee savings programs
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Life insurance
Employee... For full info follow application link.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran s atus.