Job Information
T-MOBILE USA, INC. Sr. Manager, Service Delivery Readiness in SALT LAKE CITY, Utah
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Job Overview
The Senior Manager, Service Delivery Readiness leads the function responsible for ensuring that only delivery-ready, low-risk work enters execution for T-Mobile's B2B customer segments. This role enforces rigorous readiness standards and validates feasibility to prevent costly execution risks and protect customer commitments. By partnering across Sales, Product, Engineering, Network, and Operations, the Senior Manager aligns cross-functional teams on realistic delivery assumptions and risk mitigation. The position builds and develops a prevention-first culture, setting clear expectations for disciplined decision-making and escalation within the readiness organization. Through these efforts, the Senior Manager safeguards revenue integrity, customer trust, and the stability of T-Mobile's service delivery operations.
Job Responsibilities:
* Leads the service delivery readiness function to ensure only delivery-ready, low-risk work enters execution for B2B customer segments.
* Enforces rigorous readiness standards and validates feasibility to prevent costly execution risks and protect customer commitments.
* Aligns cross-functional teams across Sales, Product, Engineering, Network, and Operations on realistic delivery assumptions and risk mitigation.
* Builds and develops a prevention-first culture by setting clear expectations for disciplined decision-making and escalation within the readiness organization.
* Safeguards revenue integrity, customer trust, and the stability of service delivery operations through proactive risk management.
* Partners with stakeholders to identify, assess, and resolve readiness gaps before work enters execution.
* Communicates readiness status, risks, and mitigation plans to senior leadership and relevant stakeholders to ensure transparency and accountability.
Education and Work Experience:
Bachelor's Degree Business Administration, Operations Management, Engineering, or Related Field (Required)
Master's/Advanced Degree Business Administration, Operations Management, Engineering, or Related Field (Preferred)
4-7 years Leading and inspiring cross-functional teams to align on service delivery standards and risk mitigation strategies (Required)
More than 10 years Developing and implementing service strategy or customer experience initiatives to safeguard revenue integrity and customer trust (Required)
4-7 years Managing operational processes and enforcing readiness standards to ensure low-risk, delivery-ready work enters execution (Required)
Knowledge, Skills and Abilities:
People Management Ability to lead and develop teams, including cross-functional groups, fostering a... For full info follow application link.
EOE Statement
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Compan y values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.