Job Information
MYRIAD GENETICS, INC. Sr. Director, Digital Clinical Experience in SALT LAKE CITY, Utah
Sr. Director, Digital Clinical Experience
The Sr. Director, Product Customer Experience leads and advances the organization's platforms that support the full care journey across medical clinics, physician practices, and hospital systems. This role oversees patient and provider portal ecosystems, clinical system integrations (including EMR/EHR), and guides a crossfunctional UX team. They are responsible for ensuring that digital tools deliver seamless, intuitive, and highly impactful experiences for clinicians, staff, and patients in real-world care settings.
This leader partners closely with Clinical Operations, IT, Product, Compliance, and Physician Leadership to translate clinical workflows and user needs into digital solutions that improve efficiency, access, and patient outcomes at scale.
ResponsibilitiesDigital Strategy and Leadership
Develop and evolve the digital vision, roadmap, and execution plan for patient and provider experiences across clinics, practices, and hospital departments.
Ensure digital initiatives support care delivery goals, regulatory requirements, and clinical usability standards.
Serve as a champion for user-centered clinical design, accessibility, and workflow optimization.
Align customer experience strategy with organizational goals around patient engagement, clinician efficiency, operational performance, and quality-of-care outcomes.
Product and Platform Ownership
Lead the development and enhancement of paper and digital portals for patients, clinicians, and administrative staff-ensuring secure, intuitive, and roleappropriate access to clinical information, results, scheduling, and communication tools.
Drive EMR/EHR integration strategy to support frictionless workflows, order management, result routing, interoperability, and clinical documentation needs.
Collaborate with product, engineering, and clinical IT teams to ensure platform scalability, reliability, and regulatory compliance.
Ensure all ordering and resulting platforms support multi-site clinical operations and hospital-level complexity.
Team and Cross-Functional Leadership
Manage and mentor a high-performing team of UX designers, digital product managers, EMR integrations managers and service delivery staff.
Build a culture of innovation, collaboration, and accountability across the digital experience team.
Maintain consistent digital standards and experience quality across all clinical digital platforms.
Partner closely with clinical leaders, administrators, technology vendors, and compliance stakeholders to ensure alignment and adoption.
Work with Legal, Regulatory, and IT Security to uphold privacy, safety, and healthcare compliance standards.
User Experience and Design
Use clinical workflow observations, patient feedback, and digital analytics to enhance usability, accessibility, and satisfaction among patients, physicians, nurses, and support staff.
Drive continuous improvement initiatives grounded in data, user research, and clinical best practices.
Monitor performance... For full info follow application link.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practi ces and beliefs, as well as any mental health or physical disability needs.