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The Campus Experience Specialist supports the daily operations of the Student Success Navigation Hub and the Faculty Support Center at the assigned campus. As a frontline, student- and faculty-facing member of the Campus Experience team, the Specialist provides high-quality customer service, assists with campus wayfinding and resource navigation, and helps maintain welcoming and inclusive campus spaces.

Working under the direction of the Assistant Director/Coordinator of Campus Experience, the Specialist ensures consistent service delivery, supports campus life and operations, and contributes to a cohesive and coordinated One College Experience. This position plays a key role in helping students navigate college processes, supporting faculty instructional needs, and promoting a sense of belonging on campus.

This position is part-time and requires consistent on-site presence during scheduled hours.

Student Success Navigation Hub Support

• Provide warm, inclusive, and professional frontline service to students and visitors across in-person, phone, email, and virtual interactions.
• Assist students in navigating admissions, registration, financial aid basics, student records, testing/placement, and general college wayfinding.
• Offer triage and problem-solving for common questions, making timely referrals to appropriate campus and community resources.
• Support OneCard operations, including card issuance, replacement, transit pass loading, and cash handling in accordance with college policies.
• Monitor and document service usage and common questions; share observations with the Coordinator/Assistant Director to support continuous improvement.
• Support lost-and-found procedures in line with campus protocols.

Faculty Support Center

• Provide friendly, timely frontline assistance to faculty using the Faculty Support Center.
• Support instructional readiness by assisting faculty with supplies, mail distribution, printing, workspace support, and basic navigation of college systems and processes.
• Provide basic classroom and instructional technology support (e.g., classroom access, simple troubleshooting, connecting with IT, Canvas support when needed).
• Train or assist faculty in using printers, copiers, scanners, and basic instructional equipment.
• Monitor service usage and common faculty support needs; share trends or concerns with the Coordinator/Assistant Director.
• Maintain daily activity reports and help ensure the Faculty Support Center and faculty work areas remain clean, organized, and welcoming.
• Support final exam logistics as assigned.

Campus Experience Operations

• Promote a sense of belonging to foster inclusive, cohesive, and consistent campus experience. 
• Help maintain a welcoming campus environment through signage updates, space readiness, and ensuring public areas reflect SLCC's standards for inclusivity and belonging.
• Support campus life and operations through campus events, including room setup, signage placement, space preparation, and basic A/V coordination.
• Submit and track facilities, custodial, and IT work orders under the direction of the Coordinator/Assistant Director. 
• Assist with classroom access, opening/closing routines, and campus safety procedures as assigned.
• Provide accurate general information about campus resources, services, events, and wayfinding.

Collaboration & Communication

• Communicate proactively with the Assistant Director/Coordinator of Campus Experience, sharing updates, service trends, concerns, and recommendations.
• Maintain accurate information about campus services, hours, locations, and institutional policies and procedures to ensure a cohesive, coordinated One College Experien ce.
• Participate in team meetings, required trainings, and professional development.
• Build strong working relationships with colleagues across the Navigation Hub, Faculty Support Cente , academic departments, Student Affairs, Public Safety, Facilities, and other campus partners.

Other Duties as Assigned

• Support additional campus operations and institutional priorities as requested by the Coordinator or Assistant Director of Campus Experience.

Knowledge of

• Student support services including Admissions, Registration, and student record information
• Basic financial aid, veterans' services, and academic advising
• Customer service principles and best practices
• FERPA and confidentiality standards
• MySuccess
• Basic computer operations, printing systems, and office software
• General campus operations, safety protocols, and emergency procedures
• Principles of equitable, inclusive, and student-centered service

Skills

• Strong communication skills across diverse populations
• Excellent customer service, problem-solving, and interpersonal skills
• Ability to navigate computerized student information systems (Banner preferred)
• Proficiency with Microsoft Office Suite and standard office equipment
• Attention to detail and accuracy
• Ability to learn new systems and processes quickly
• Professional phone, email, and in-person communication skills

Ability to

• Triage basic student issues to provide timely resolution or referral 
• Provide high-quality, inclusive service to students, faculty, staff, and visitors
• Work independently and as part of a team in a fast-paced environment
• Prioritize tasks and manage multiple responsibilities
• Follow established procedures and apply sound judgment
• Maintain confidentiality and adhere to college policies
• Support students and faculty from diverse cultural, socioeconomic, and ability backgrounds
• Communicate clearly and respectfully with all members of the campus community