Job Information
Robert Half Representative, Customer Service - Skilled in Salt Lake City, Utah
Description
Customer Service Representative (Skilled) – Contract
Job Type: 52 Week Contract
Schedule: Must be able to work PST hours
Location: Remote
Pay: $20hr W2
About the Role
We are seeking a Skilled Customer Service Representative to support customer inquiries, order entry, and service-related communications. This role focuses on maintaining strong customer relationships, resolving issues effectively, and supporting internal teams through accurate documentation and communication.
The ideal candidate is detail‑oriented, organized, punctual, and experienced in customer service environments that involve data entry or order entry.
Key Responsibilities
Provide customer support related to sales, promotions, service requests, installations, and general product inquiries.
Maintain positive customer relationships and ensure all claims or complaints are resolved fairly and in accordance with applicable consumer regulations.
Support organization-wide efforts to proactively inform, educate, and guide customers through processes and service updates.
Develop and implement improvement plans based on customer surveys or feedback.
Follow clearly defined procedures to ensure accurate order entry, documentation, and case handling.
Communicate effectively across teams to ensure customer needs are fully addressed.
Maintain compliance with established operational guidelines, workflows, and technical procedures.
Requirements
Required Qualifications
2+ years of customer service experience, preferably involving order entry, data entry, or transactional support.
Strong attention to detail and accuracy.
Highly organized with the ability to manage multiple tasks and priorities.
Reliable, punctual, and able to meet schedule expectations.
Strong written and verbal communication skills.
Ability to follow structured procedures and work within established guidelines.
•Preferred Skills
Experience handling customer claims or service escalations.
Familiarity with CRM or order management systems (any platform welcome).
Ability to identify and communicate process improvements.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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