Job Information
University of Utah Remote Technical Product Support Special in SALT LAKE CITY, Utah
The Office of Research Information Systems (ORIS) is seeking a Remote Technical Product Support Specialist, III. This position will review, analyze, and evaluate information technology systems operations. This individual will determine user needs and requirements and recommend ways to improve systems. They will serve as a primary point of contact between users and engineering/development staff, ensuring clear communication and effective issue resolution.In addition to technical support responsibilities, this position will play a key role in advancing a centralized support model for research compliance systems. ORIS aims to serve as a hub for research-related technology inquiries, providing guidance and connecting users to the appropriate resources or systems across the institution. The specialist will help streamline support processes, improve user experience, and ensure that researchers and staff are directed to the right solutions quickly and efficiently.About ORIS:The Office of Research Information Systems (ORIS) manages the Information Systems for the Vice President for Research. ORIS primarily supports Pre-Award and Post-Award grant management, the Institutional Review Board, Conflict of Interest, and other compliance-related systems.Work Arrangement:This position is hybrid. The incumbent will be required to work on campus but will also be able to telecommute a portion of their time, dependent on departmental needs and in accordance with the University of Utah Telecommuting Agreement. This agreement can terminate remote work at any time.Excellent health care coverage (https://www.hr.utah.edu/forms/lib/SummaryComparisonEmployeeHCP.pdf) at affordable rates14.2% retirement contributions (https://benefits.utah.edu/university-funded-retirement-accounts/)Generous paid leave time (https://www.hr.utah.edu/benefits/paidLeave.php)10 paid Holidays per year50% tuition reduction (https://www.hr.utah.edu/benefits/tuition.php) for employee, spouse, and dependent childrenFlex spending accounts (https://www.hr.utah.edu/benefits/fsa.php)Free transit on most UTA servicesEmployee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travelGrowth and professional development opportunitiesLearn more about the great benefits of working for University of Utah: benefits.utah.eduThe department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.