Job Information
SOUTHERN NEW HAMPSHIRE UNIVERSITY ITS Business Operations Coordinator I in SALT LAKE CITY, Utah
Description
Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
Make an impact - from near or far
At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.
The opportunity
The ITS Business Operations Coordinator I will report to the Technology Enablement Manager. You will be the main contact for data integrity across multiple SNHU systems including the Student Information System (SIS), Customer Relationship Management (CRMs), and Integrations. You will be accountable for accuracy, require knowledge in business processes and collaborate per process or complexity. The ITS Business Operations Coordinator I will document work thoroughly to enhance quality assurance, dispute, investigative and measurement processes.
The ITS Business Operations Coordinator I is the main contact for data integrity across multiple SNHU systems including the Student Information System (SIS), Customer Relationship Management (CRMs), and Integrations. You will be accountable for accuracy, require knowledge in business processes and collaborate per process or complexity. The ITS Business Operations Coordinator I will document work thoroughly to enhance quality assurance, dispute, investigative and measurement processes.
You will work 100% remotely from any of our approved states. #LI-Remote
What You'll Do:
Implement business processes observing established procedures and observing prioritization guidelines.
Process Incidents or Service Requests for maintaining data integrity or cleanup.
Create Identities in SecZetta and enterprise applications for non-integrated populations.
Document the work performed in the ITSM tool.
Perform data analysis, data entry/updates, and correlation across multiple enterprise applications.
Using ServiceNow, monitor request queue and process all information update requests for student demographic and contact data, verifying data in other systems.
Use appropriate reporting... For full info follow application link.
Southern New Hampshire University reaffirms its continuing commitment to afford qualified or qualifiable individuals an equal opportunity to compete for employment and advancement within the University. To ensure equal employment opportunity, Southern New Hampshire University shall not discriminate against any individual or group because of race, color, creed, ethnicity, sex, religion, national origin, citizenship, marital or parental status, disability, age, gender, gender identity or expression, sexual orientation, pregnancy, veteran/military status, genetic information, or on any other legally prohibited basis.
Southern New Hampshire University does not discriminate on the basis of sex in any education program or activity and is prohibited from doing so by Title IX. This requirement not to discriminate extends to both admission and employ ment at the University.