Job Information
University of Utah Guest Services Manager in SALT LAKE CITY, Utah
The Guest Services Manager oversees the daily operations, staffing, and performance of the Guest Services team to ensure a consistent, welcoming, and high-quality experience for guests. This role is responsible for managing team members, developing effective staffing and scheduling practices, and supporting strong day-to-day operations.Working closely with the Guest Services Supervisor, the Manager also leads the development and ongoing improvement of training programs and knowledge resources, ensuring staff are informed, prepared, and able to support a wide range of guest needs. This position plays a key role in strengthening team performance, improving operational processes, and maintaining clear, accurate communication across departments.This role offers the opportunity to contribute to a dynamic, guest-focused environment within a botanic garden setting, where staff play an important role in helping guests connect with the space, programs, and experiences offered throughout the garden.Red Butte Garden is accessible through multiple public transit options. Several bus routes serve Research Park and the University Medical Center, and the Trax Red Line provides nearby access, followed by a short walk or an on-demand University campus shuttle. The campus shuttle's Sunnyside Route offer direct service to Red Butte Garden.For more information, see:https://commuterservices.utah.edu/uta/https://commuterservices.utah.edu/campus-shuttle/https://www.redbuttegarden.org/directions/