Job Information
University of Utah Event Volunteer Supervisor in Salt Lake City, Utah
Details
Open Date 02/05/2026
Requisition Number PRN16751N
Job Title Events Supervisor
Working Title Event Volunteer Supervisor
Career Progression Track E
Track Level
FLSA Code Nonexempt
Patient Sensitive Job Code? No
Type Non Benefited Staff / Student
Temporary? No
Standard Hours per Week 10
Full Time or Part Time? Part Time
Shift Variable
Work Schedule Summary
Work weeks vary based on event schedules and frequently include nights, weekends, and holidays.
Is this a work study job? No
VP Area Academic Affairs
Department 00491 - Utah Presents
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range 20-25
Close Date 05/05/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
The House Manager oversees all front-of-house operations before, during, and after events at Kingsbury Hall and occasionally at other UtahPresents venues, with a primary focus on building, managing, and sustaining a robust volunteer program. Serving as the face of UtahPresents, the House Manager leads and supports a team of volunteer and paid Ushers, Ticket Scanners, Concessions, and Merchandise Sellers, working in close collaboration with the Box Office and Production teams to create a welcoming, safe, and efficient experience for patrons.
The House Manager is responsible for recruiting, training, scheduling, and retaining a diverse and engaged volunteer workforce, ensuring volunteers feel supported, informed, and valued. They efficiently prepare the venue to ensure patrons, artists, volunteers, and staff have a positive experience from ticket scan through departure. The House Manager serves as the on-site authority in the event of an emergency.
UtahPresents seeks a collaborative and service-oriented leader with strong organizational and communication skills, a passion for volunteer engagement, and the ability to foster community through the arts.
Responsibilities
ESSENTIAL FUNCTIONS
Due to the crowd management and safety aspects of this position, demonstrated ability to perform all of the below is required:
Lead the recruitment, onboarding, training, scheduling, and supervision of volunteer ushers and front-of-house volunteers, ensuring appropriate coverage for all events
Develop, implement, and maintain a comprehensive volunteer usher program in collaboration with the Event Manager, including outreach to community members and partner organizations
Foster a positive and inclusive volunteer culture by providing clear expectations, ongoing communication, coaching, and feedback
Implement and manage volunteer recognition and retention initiatives, which may include appreciation events, end-of-season celebrations, complimentary ticket opportunities, and milestone recognition
Hire, train, and schedule paid front-of-house staff as needed, and conduct performance evaluations with recommendations for retention or advancement
Serve as the primary on-site point of contact for volunteers during events, addressing questions, resolving issues, and ensuring volunteers feel supported and prepared
Adhere to performance schedules and timelines, coordinating closely with Stage Management and Box Office to ensure smooth and timely operations
Prepare and oversee front-of-house event setup, including signage, concessions preparation, VIP and security entrances, seating signage, and cleanliness of public spaces
Demonstrate excellent customer service and conflict de-escalation skills when interacting with patrons, volunteers, and staff from diverse backgrounds
Communicate and enforce venue policies, including bag checks, prohibited items, photo/video restrictions, and patron conduct expectations
Exercise sound judgment in resolving issues independently or escalating to management or emergency services when appropriate
Scan tickets, verify validity, assist with seating, and resolve patron seating concerns as needed
Provide clear leadership and calm direction during emergencies, ensuring the safety of patrons, volunteers, artists, and staff
Complete required pre- and post-event documentation, including incident reports, concessions close-outs, and merchandise settlements
KNOWLEDGE , ABILITIES AND SKILLS
Strong ability to recruit, motivate, train, and retain volunteers
Excellent interpersonal, communication, and organizational skills
Ability to operate and troubleshoot ticketing software, ticket scanners, point-of-sale systems, radios, and related technologies
Proficiency with scheduling tools and Microsoft Office software
Ability to support patrons with disabilities, including adjusting removable seating and managing assisted listening devices
Knowledge of employee and volunteer relations best practices, with the ability to address concerns professionally and escalate appropriately
PHYSICAL ABILITIES
Ability to walk, sit, and stand for the duration of an event, including navigating stairs and a ramped auditorium
Ability to lift up to 40 lbs and assist with setting up temporary tables, chairs, and tents
Ability to speak clearly and hear or lip-read adequately
Minimum Qualifications
Requires a Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) and 3 years of progressively more responsible events coordination experience. Demonstrated human relations and effective communication skills required. A related field may include but is not limited to: Business, Communications, Hotel / Hospitality Management, Sports Management and Public Relations.
Demonstrated leadership skills in planning and supervising employees and processes.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Experience recruiting, training, scheduling, and supervising volunteers in a performing arts, nonprofit, or event-based environment
Supervisory experience in a mid-to-large event venue, theater, or multi-plex cinema
Experience developing volunteer engagement, recognition, and retention strategies
Box Office experience, including familiarity with Spektrix, Ticketmaster, or similar ticketing systems and ticket scanning technology
Knowledge of current information technology platforms used for scheduling, communication, and volunteer management
Proficiency in Spanish a plus
Crowd Manager Training certification
First Aid/ AED certification
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information can be located on theUniversity of Utah Non‑Discrimination page.
Online reports may be submitted atoeo.utah.edu.
https://publicsafety.utah.edu/safetyreport/This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. It also provides information about safety and security‑related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.