Job Information
BOSTON SCIENTIFIC Biomedical Field Service Technician II - Salt Lake City, UT in SALT LAKE CITY, Utah
Additional Location(s): N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance
At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.
About the role:
As a Field Service Technician II at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands-on, field-based role that requires strong technical expertise and the ability to solve problems independently.
This position plays a critical role in ensuring customer satisfaction through a consistent commitment to delivering high-quality service. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery.
This role supports Boston Scientific's Cardiovascular Division, including products such as IVUS, AVVIGO, AngioJet, ICEfx, FARAPULSE, Rhythmia, and SmartFreeze systems.
Collaboration with cross-functional teams may include support for sales, complaint resolution, event coverage, and field documentation, depending on business needs.
The selected candidate will reside near Salt Lake City, UT managing their assigned territory, and providing coverage to theWestern Region of the U.S. as needed. This position offers a high level of independence, with support and collaboration from senior team members as required.
Interested in hearing directly from a Field Service Technician at Boston Scientific? Check out our video featuring Bob to learn more about the role:https://videomy.co/sh2Iydw
Sponsorship:
Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.
Your responsibilities will include:
Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment
Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting
Deliver technical support for field escalations, customer concerns, and warranty inquiries
Manage routine and emergency service requests within your assigned territory
Accurately document service events, complaint information, and system updates using internal tools
Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements
Participate in projects, event support, or cross-functional tasks as required by the business unit
Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities
Required qualifications:
An Associate's degree in Electronics, Biomedical Engineering, Life Sciences, or a related technical field;ORa High School Diploma/GED with a minimum of 2 years of relevant experience (including equivalent military or field service experience) may be considered in lieu of a degree
Strong electrical, mechanical, and machine controls knowledge, including machine-based software
Proficiency in troubleshooting and servicing complex technical or medical equipment
Excellent verbal and written communication skills with a customer-first mindset
Ability to travel approximately 75% of the time to service customers, sometimes on short notice
Ability to work... For full info follow application link.
Boston Scientific is an Equal Opportunity Employer -- Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran