Job Information
KPMG LLP Associate Director, Technology Innovation - Google Engineer in SALT LAKE CITY, Utah
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking an Associate Director, Technology Innovation - Google Engineer to join our Digital Nexus technology organization. This is a hybrid work opportunity.
Responsibilities:
Drive day-to-day platform delivery and execution across releases, upgrades, patches, and configuration changes; coordinate change management activities to ensure controlled, well-documented deployments within firm risk and security guardrails
Own operational readiness and continuous improvement including runbooks, standard operating procedures, monitoring/alerting, capacity planning, resiliency testing, and performance tuning; identify and remediate recurring issues through root cause analysis
Lead incident, problem, and service management execution as a key escalation leader for platform-related incidents; coordinate cross-functional responders to restore service quickly, document post-incident learnings, and implement preventative actions; manage L1/L2/L3 support, ensuring timely triage, accurate diagnosis, and consistent communication; partner with the director to define roles, responsibilities, and on-call coverage
Enable safe and scalable integrations by developing and maintaining best practices and reference patterns for connecting Gemini Enterprise to other internal Enterprise systems; support onboarding of new out-of-box agents and features with appropriate governance
Partner with Google and internal stakeholders on operational and technical topics, including ticket escalation, support case management, roadmap coordination inputs, and validation of fixes or enhancements
Track platform health and service performance by owning key operational metrics (uptime, latency, incident trends, ticket aging, change success rate), producing regular reporting, and driving actions to meet established Service Level Agreements (SLAs)
Act with integrity, professionalism and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualifications:
Minimum eight years of recent experience in technology operations, application support, or system administration; experience supporting cloud-based platforms is preferred
Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED is required
Demonstrated experience supporting enterprise platforms at scale, including release management, operational readiness, monitoring, and reliability practices; experience deploying, supporting, or scaling Google platforms... For full info follow application link.
KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link "https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf? "contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies pleas e.