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If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Services 203

Pay Range: $17.35 - $25.19

Job Description

Assessment Operations Specialist

You will help students overcome technical challenges so they can successfully complete their assessments. In this role, you support students with troubleshooting, system navigation, and clear guidance, always maintaining a studentcentered approach. Your work ensures students feel confident and supported throughout their assessment experience.

INTERNAL APPLICANTS MUST APPLY BY: 4/06/26Assessment Operations Specialist

What you'll do

• Assist students in resolving technical issues related to assessment platforms, tools, and systems, ensuring timely and effective solutions

• Provide stepbystep guidance to students on accessing and using assessment systems and address common technical challenges

• Respond promptly and professionally to inquiries about assessments, including scheduling, policies, and procedures

• Document support cases thoroughly and accurately in required systems and tools

• Escalate complex technical issues to supervisors or technical support when needed

• Share student feedback, recurring issues, and trends to support process improvements

• Collaborate with team members to enhance workflows and stay current on system updates and best practices

What you'll bring

• Ability to learn and navigate different technological platforms

• Proficient use of personal computers and standard software including Microsoft Office Suite

• Strong analytical, communication, and customer service skills with a professional, studentfocused attitude

• Ability to work in a dynamic environment and incorporate feedback from coaching and supervision

• Ability to follow defined standards and procedures to meet daily objectives

• Ability to stay current with updates in rapidly changing systems and tools; willingness to learn and grow

Bonus points

• Bachelor's degree in a technical or related field

• Technical certifications

• Experience beyond the minimum qualifications noted above

What to expect

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.

We thoughtfully review every application and... For full info follow application link.

Western Governors Univeristy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.