Job Information
City of Saint Paul Library Customer Service Assistant I in Saint Paul, Minnesota
Library Customer Service Assistant I
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Library Customer Service Assistant I
Salary
$36,982.40 - $47,840.00 Annually
Location
Saint Paul, MN
Job Type
Part Time/Full Time
Job Number
26-01704O
Department
Libraries
Opening Date
03/23/2026
Closing Date
4/13/2026 11:59 PM Central
Description
Benefits
Questions
About the Position
We’re hiring full and part-time Library Customer Service Assistant I positions at various library branches. If you enjoy organized work, helping people, and being part of a collaborative team, this role offers the opportunity to support daily library operations while delivering excellent service to our community. In this position, you will perform essential circulation and customer service functions that keep the library running efficiently and ensure patrons have access to the resources they need.
Here’s what you can expect to do:
Provide friendly, responsive customer service at circulation and information desks
Assist patrons with locating and checking out materials, library card accounts, and accessing computer and multi-function copier equipment
Check in, sort, file, and shelve library materials and maintain alphabetical and numerical call number systems
Load, unload, and transport materials using book carts
Participate in branch team meetings and collaborate with staff to maintain smooth daily operations
F or more information and essential functions, see our Library Customer Service Assistant I (https://www.governmentjobs.com/careers/stpaul/classspecs/772407?keywords=library%20customer&pagetype=classSpecifications) job description
Information Specific to this Position:
The current openings are for full-time and part-time positions with flexible scheduling options. Part-time hours average 12-32 hours per week at various library branch locations. The schedule will include some weekends and evenings.
Overview of Position What's My Job? (https://www.stpaul.gov/sites/default/files/2024-09/My%20Job_SPPL%20LCSA%20I.pdf)
Our Benefits: We offer competitive wages, and a variety of excellent benefits (https://www.stpaul.gov/sites/default/files/2024-01/bu01-benefitsummary.pdf) , including health insurance, retirement contributions and paid vacation and sick time.
Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job.
Position Requirements
Must be at least 16 years of age.
Must be able to read, write, speak, and understand English.
How to Apply
Submit a City of Saint Paul online application by the closing date.
Upload or submit the following required document via the online application system. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.)
A resume (optional)
First time applying online? Read our How to Apply Online Guide (https://www.stpaul.gov/departments/human-resources/jobs/how-apply) .
Need technical support? For help with the online application, please call 1-855-524-5627.
Learn more about our Hiring Process
Assessment: Qualifications Rating
The Qualifications Rating is an assessment of your completed application and answers to the Supplemental Questionnaire. Be as specific and detailed as possible in completing your application and questionnaire. You must submit your completed application and supplemental questionnaire by the application deadline.
GENERAL INFORMATION:
Open Job Posting: This posting is open to anyone who meets the position requirements.
Eligible Lists Created from Open Job Posting: You must receive a score of 75% or higher to pass the assessment and be considered for the position. Non-promotion eligible lists typically are pass/fail and promotion eligible lists are typically ranked. If the open eligible list created contains a veteran, one open list will exist. When there are no veterans remaining on the eligible list (i.e. hired, withdrawn) from an open list that also contains promotional candidates, two lists will be created: one open list and one promotion list. If two lists exist, the promotion list must be exhausted before the open list is considered.
Final Selection Process: Those who pass will be placed on an eligible list for approximately six months and all will be notified of their status. A Hiring Manager will consider those applicants eligible for hire. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method.
Pre-Employment Screening: This position will require a background check which may include a criminal history check.
Human Resources Contact Information:
Trisha Freiberger at 651-266-6481
Email: trisha.freiberger@stpaul.gov (trisha.freiberger@ci.st.paul.mn.us)
The City of Saint Paul encourages individuals to apply for positions regardless of criminal history.
Veteran’s Preference: If you are a veteran and would like to receive Veteran’s preference in accordance with MN Statutes 197.455 you must submit a photocopy of your DD214 preferably at time of application. Click here for more information. (https://www.stpaul.gov/departments/human-resources/jobs/how-apply)
Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply.
The City of Saint Paul offers a competitive benefits package for permanent, certified positions. Temporary positions are not eligible for benefits.
Benefits vary with each position and the collective bargaining agreement. Benefits may include:
City Paid Benefits
Health Insurance
Vacation/Holidays
Sick Leave
Life Insurance
Subsidized Metro Bus Pass
Deferred Compensation
Retirement Program
Optional Benefits
Dental
Flexible Spending Accounts
Disability Insurance
Accidental Death and Dismemberment Insurance
Long Term Care Insurance
For a detailed overview, visit General Benefits (https://www.stpaul.gov/departments/human-resources/employee-retiree-benefits/general-benefits-overview) .
01
The thorough completion of the supplemental questions is very important in the screening and assessment processes. Therefore, a lack of detail and explanation in the supplemental questions and in your application, may result in failure or disqualification for this position. In addition, documentation of work experience referred to in the supplemental questions must be included in the application. Your education, training, and experience are subject to verification. I understand that giving false information, failure to accurately represent myself, or not providing required documentation as listed on the job announcement will result in disqualification from this position.
Yes
02
Are you now at least sixteen (16) years of age or will you be sixteen years of age by the posting deadline?
Yes
No
03
Are you able to read, write, speak, and understand English?
Yes
No
04
How many hours per week do you want to work?
12-15
16-20
21-25
26-32
05
When ordering numbers lowest to highest, which number would come next in the following series? 80.59, 81.65, 81.98, 82.01, 82.28
82.13
81.99
82.60
82.15
82.78
06
When using the alphabetic indexing procedure, which of the following names should be filed first?
Johnson, Larry
Jones, Mary
Johansen, Sophia
Jonsson, Sylvia
Jones, Kelly
07
If a customer gave you a $20 dollar bill to pay for a lost or damaged book that cost $13.47, what amount of change would you return to the customer?
$6.50
$6.53
$6.51
$6.35
$6.56
08
If a customer gave you a $50 dollar bill to pay for a lost or damaged book that cost $32.98, what amount of change would you return to the customer?
$17.00
$16.99
$16.50
$17.02
$17.25
09
Describe a time when you either provided or received great customer service and why it made a difference.
10
Describe what diversity, equity, and inclusion mean to you and why they are important.
11
LANGUAGES: Check all languages you speak, read, or write fluently. Candidates may be tested on the language selected prior to hire. If you are not fluent in a language other than English, select "NA."
Amharic
Arabic
Cambodian
Hmong or Laotian
Oromo
Sign Language
Somali
Skaw, Pwo, or other Karen language
Spanish
Vietnamese
Other
NA
12
LANGUAGES: If you selected "Other non-English language" in the previous question, please indicate what language(s) you speak, read, or write fluently below.
13
RECRUITMENT: How did you first find your way to our website to apply for this position? (check all that apply)
City of Saint Paul website
City of Saint Paul employee
City of Saint Paul job interest card
City of Saint Paul walk-in
City of Saint Paul Posted! newsletter
City of Saint Paul Gov.Delivery notifications
Friend or family member
League of Minnesota Cities website
Governmentjobs.com website
LinkedIn
Facebook
X (formerly known as Twitter)
Indeed.com website
ZipRecruiter
Pollen website
MinnesotaWorks.net
College or University
Community organization
Job fair
Professional association
Saint Paul Elevate Session
People of Color Career Fair
Other
14
RECRUITMENT: If not indicated above, please specify where you heard about the position (e.g., specific organization/website name, City of Saint Paul employee name).
15
I am currently a Right Track Worker or have been employed by the City of Saint Paul as a Right Track Worker in the past.
Yes
No
16
Are you currently a Saint Paul resident?
Yes
No
Prefer not to answer
17
If you indicated "yes" as a current Saint Paul resident, please indicate your zip code.
Required Question
Employer
City of Saint Paul
Address
25 West Fourth Street, Suite 200 City Hall Annex Saint Paul, Minnesota, 55102
Phone
651-266-6500
Website
http://www.stpaul.gov/jobs
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