Job Information
CentraCare Dispatcher | Emergency Communications Center in Saint Cloud, Minnesota
Job Shift: Various
Assignment Category: Full-time regular
Hours per Pay Period: 72-80
Work From Home 100%: No
Pay Ranges: 24.21-36.35
Job Identification: 229910
Job Category: Administrative Support
Job Schedule: Full time
The Emergency Communications Center (ECC) Dispatcher position is responsible for maintaining a safe and secure workplace environment through the operation of the ECC. The ECC Dispatcher will monitor alarms, CCTV and control systems, while answering emergent and non-emergent calls for service with the expectation to provide the best most efficient customer support possible, keeping in mind critical thinking and emergency prioritization of needs in a dynamic environment. The ECC Dispatcher is responsible for coordinating security and emergency responses and maintaining logs of calls for service. The Dispatcher's core role is to promote a safe environment for patients, visitors and hospital employees.
Schedule:
Full-time | 72-80 hours every 2 weeks | Onsite St. Cloud Hospital
Day and Evening shifts | 8 to 12-hour shifts
Every other weekend
Pay and Benefits:
Starting pay begins at $24.21 per hour; exact wage determined by years of related experience
Pay range: $24.21 - $36.35 per hour
Earn extra pay for working evening, night, and weekend shifts!
Tuition reimbursement and college grant programs available
Full-time benefits: Medical, dental, PTO, retirement, employee discounts and more!
Qualifications:
High school diploma or GED required
Associate or bachelor's degree in law enforcement, Criminal Justice, Business, Psychology or Sociology preferred
1 year of emergency or high stress dispatching experience required
2 years of demonstrated ability to operate radio, telephone equipment and/or console monitors required
2 years Ability to adapt in a dynamic work environment while possibly working under pressure
Prior Health Care Security/EMS Dispatch Experience preferred
Ability to recognize self and to maintain calm professionalism in stressful and emotional situations
Must be capable of prioritizing tasks and setting priorities in a fast paced, multi-faceted environment
Foundational understanding of emergency response practices and procedures
Ability to detect irregularities, such as security breaches, facility and safety hazards and emergency situations
Maintains confidentiality in all aspects of the job
Accredited Verbal De-escalation Certification, EMR or EMT or Paramedic Medical Certification, ARMER Dispatcher Certification, APCO or Other Accredited Professional Dispatch Certification preferred.
CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.