Job Information
Morley Documentation Specialist (On Site) in Saginaw, Michigan
About the Role
Location: Saginaw, Michigan (On Site)
As a Documentation Specialist at Morley in Saginaw, you’ll manage inbound and outbound documents and communications that support our reacquired vehicle management (RVM) team and process. You’ll help keep cases moving by making sure paperwork is accurate, complete and sent on time.
No automotive experience needed! We’ll train you on everything you need to know.
Why Apply
Work on-site with a knowledgeable team so you can collaborate and get real-time support
Do focused, detail-driven work with clear deadlines and daily priorities
Strengthen your career skills in documentation, compliance and process management
What You’ll Do
Review cases for details, attach required documents to each case and provide support to the department
Assemble and mail designated forms and packets, sending outbound documents by required deadlines
File and retrieve documents within the center
Ensure vehicle information is accurate per state guidelines
Understand project operations and workflow processes so you can support case progress
Organize the communications strategy and report on daily activity
Identify, research and resolve document issues for case setup (missing items, incorrect forms, errors, etc.)
Learn lemon laws related to processing and apply them with the support of management
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Location
This is an on-site position in Saginaw, Michigan. Being on site gives you space to connect with those around you. See what it’s like working on our campus :
(direct link to video: https://mrly.info/wi7 )
Friendly, casual environment
Corporate office in Saginaw Township, close to shopping and restaurants
Access to on-site cafeteria and free workout facility
Perkslike tickets to local events
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success
Required Skills
Excellent communication and interpersonal skills
Strong attention to detail and accuracy
Critical thinking skills
Solid organizational skills and ability to meet deadlines
Able to work well in a team environment
Positive self-starter with a strong work ethic
Computer skills, including Microsoft Office
Eligibility Requirements
High school diploma or equivalent
One or more year of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work on site at our office in Saginaw, Michigan, daily
Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
Must be able to stick to the schedule reliably
Why Join Our Morley Family
At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
Benefits to Make Your Life Easier
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .
Thank you for your interest in Morley.
Notices
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy