Job Information
BAYADA Home Health Care Client Services Manager in Saddle Brook, New Jersey
Client Services Manager – Skilled Nursing in Saddle Brook, NJ
Salary : $50,000- $60,000 per year
PTO, comprehensive benefits, 401k match
BAYADA HOME HEALTH CARE is seeking a full-time Client Services Manager, for our Skilled Nursing office in Saddle Brook, NJ . This office provides best-in-class home care to adults and pediatrics population, helping them live safely at home with comfort, dignity, and independence .
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager, role could be the right next step for you. BAYADA believes that our clients and their families deserve home care delivered with compassion, excellence, and reliability , and we are looking for a leader who shares those values.
Why this role matters
As a Client Services Manager, you are the central coordinator of care in the office. You will:
Ensure that clients receive consistent, high-quality services
Support and engage our RNs and LPNS
Partner closely with the clinical manager and director to grow and sustain a healthy caseload
Help BAYADA reach more people who want to remain safely at home through skilled nursing services
Responsibilities for a Client Services Manager:
In this role, you will:
Client & caregiver coordination
Manage a caseload of clients , ensuring schedules are filled and services are delivered reliably
Coordinate day-to-day staffing and scheduling for personal care and companion services
Communicate regularly with clients, families, and caregivers to understand needs, resolve issues, and maintain a high-quality experience
Monitor and respond to open shifts, cancellations, and coverage gaps to prevent service interruptions
Referral management & growth
Receive and process referrals from hospitals, discharge planners, payors, and community partners
Partner with clinical team and director to convert referrals to active cases quickly and smoothly
Track billable hours and caseload growth , contributing to office productivity and financial health
Field staff support & engagement
Build strong, trusting relationships with RNs and LPNs
Support caregivers with schedule changes, questions, and concerns , escalating issues appropriately
Collaborate with recruiting and clinical leaders around onboarding, compliance, and performance of field staff
Office teamwork & operations
Collaborate daily with the director, clinical manager, and office team to achieve goals in client satisfaction, staffing, and retention
Use BAYADA systems (e.g., scheduling and documentation platforms, Workday, email, and reports ) to manage caseload and workflows
Model The BAYADA Way —our core values of compassion, excellence, and reliability —in all interactions
Qualifications for a Client Services Manager:
Required
Bachelor’s degree or equivalent combination of education and relevant experience (per office/division standard)
1+ years of experience in customer service, staffing, scheduling, or coordination in a fast-paced environment
Strong relationship-building and communication skills , both written and verbal
Proven ability to prioritize, stay organized, and manage competing deadlines
Comfort using computers and learning new systems (scheduling, documentation, reporting)
Alignment with The BAYADA Way and a genuine desire to support clients, families, and caregivers
Preferred
Experience in home care, healthcare, senior services, or human services
Prior experience with scheduling / staffing or case management
Familiarity with the local community and service area
Schedule & Work Environment
Full-time role: exempt
Monday–Friday, daytime office hours 8:30am- 5:00pm
Benefits
BAYADA Home Health Care offers a comprehensive benefits plan including:
Medical, dental, and vision coverage
Paid holidays, vacation, and sick time
401(k) with company match
Employer-paid life insurance
Employee Assistance Program
Tuition reimbursement
To learn more about BAYADA benefits: https://www.bayada.com/benefits
Join BAYADA
At BAYADA HOME HEALTH CARE, every role is connected to our vision of helping millions of people worldwide experience a better quality of life at home . As a Client Services Manager in our Skilled Nursing practice, you’ll grow your skills, your career, and your impact—while being part of a team that truly cares for you so that you can care for others.
If you’re energized by serving others, solving problems, and building meaningful relationships , we would be honored to have you apply.
Ready to make a difference? Apply today to join BAYADA as a Client Services Manager.
Client Services Manager – Skilled Nursing in Saddle Brook, NJ
Salary : $50,000- $60,000 per year
PTO, comprehensive benefits, 401k match
#LIRX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here (https://www.bayada.com/50) .
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.