Job Information
Marriott Front Desk Agent in Sacramento, California
Additional Information
Job Number 26031436
Job Category Rooms & Guest Services Operations
Location Courtyard by Marriott Sacramento Airport Natomas, 2101 River Plaza Dr, Sacramento, California, United States, 95833 VIEW ON MAP (https://www.google.com/maps?q=Courtyard%20by%20Marriott%20Sacramento%20Airport%20Natomas%2C%202101%20River%20Plaza%20Dr%2C%20Sacramento%2C%20California%2C%20United%20States%2C%2095833)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Expiration Date: 04/26/2026
Additional Information: This hotel is owned and operated by an independent franchisee, Kalthia Group Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Summary:
We are seeking a friendly, reliable, and customer-focused Front Desk Agent to join our team for the evening shift. The Front Desk Agent is responsible for providing excellent guest service, handling check-ins and check-outs, managing reservations, and ensuring guests have a pleasant stay.
Key Responsibilities:
Greet guests in a friendly and professional manner upon arrival and departure
Process guest check-ins and check-outs accurately and efficiently
Answer phone calls and respond to guest inquiries
Handle reservations, cancellations, and room assignments
Process payments and maintain accurate billing records
Address guest concerns or complaints and escalate issues when necessary
Communicate with housekeeping and maintenance to ensure room readiness
Maintain a clean and organized front desk area
Follow hotel policies and procedures to ensure guest safety and satisfaction
Complete end-of-shift reports and pass information to the next shift
Qualifications:
Previous hotel or customer service experience preferred but not required
Strong communication and interpersonal skills
Basic computer skills and ability to learn hotel management systems
Ability to multitask and work in a fast-paced environment
Professional appearance and positive attitude
Must be reliable and punctual
Must be available to work weekends
Physical Requirements:
Ability to stand for extended periods
Ability to occasionally lift up to 20 lbs
Benefits (if applicable):
Competitive hourly pay ($18.62/hour)
Opportunities for advancement
Employee hotel discounts
Training provided
Employee hotel discounts. Competitive hourly pay
The hourly rate of pay for this position is $18.62.
This company is an equal opportunity employer.
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