OneMain Financial Jobs

Required Education/Experience

• Bachelor's Degree and at least 2 years of related experience. or

• Associate's Degree and at least 4 years of related experience. or

• High School Diploma/GED and at least 5 years of related experience.

Preferred Education/Experience

• Bachelor's Degree in Business, Communications, or IT and at least 2 years of related experience.

Relevant Work Experience

• Act as a liaison between business users, customer teams, and technical or operational groups, required.

• Customer advocate mindset to assess trends and drive effective issue resolution, while identifying root causes and influencing continuous improvement, required.

• Experience developing and delivering training, presentations, and written communications, required.

• Proficiency in Microsoft Office 365, including Word, Outlook, PowerPoint, Excel, and OneDrive, required.

• Ability to develop and deliver presentation material to various audiences, required.

• Ability to work in a fast paced, dynamic environment with shifting priorities, required.

• Strong time management skills with the ability to manage multiple priorities and deadlines, required.

• Working knowledge of customer facing systems and CRMS platform, preferred.

• Ability to document case chronologies, perform root cause analysis, and support corrective actions, preferred.

• Experience with Electric Operations applications and reporting tools such as CRMS, WMS, NMS, Obvient, Tableau, and Power BI, preferred.

Skills and Abilities

• Well organized, detail oriented and flexible to handle multiple assignments

• Effective leadership skills

• Demonstrated problem solving skills

• Demonstrated analytical skills

• Strong written and verbal communication skills

• Assumes personal responsibility for actions

• Demonstrates excellent judgment and decision making skills

• Performs work independently with minimal supervision

• Demonstrates a high commitment to quality

• Effective interpersonal skills

Licenses and Certifications

• Driver's License Required

Physical Demands

• Sit or stand to answer a phone for the duration of the workday

• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

• Possess manual dexterity and the ability to use hands for the duration of the workday

• Ability to stoop, bend, reach, and kneel throughout the workday

• Stand to use/operate office equipment for the duration of the workday

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at careerconnect@coned.com