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About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Job Summary

We are seeking a dedicatedWound Care Customer Service Manager to join our team. In this position, you are responsible for overseeing and participating in customer service activities to maintain all Rotech protocols within Rotech's Policy and Procedures while monitoring related information intake for patients, referral sources, and third party payers.

• Work From Home after successful completion of IN OFFICE TRAININGand are meeting expectations with management approval

• Monday - Friday

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Assists in resolving patient equipment problems

• Assists in securing necessary billing documents and annual oxygen orders on a regular basis

• Conducts quality control checks on subordinate paperwork

• Develops and maintains working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement

• Ensures courteous and efficient service is provided to patients and referrals

• Exercises initiative and sound judgment to obtain desired objectives of all patient services and other patient care areas

• Maintains ongoing log of referrals and discharges

• Monitors held item for additional information and review

• Participates in Performance Improvement program to meet company and JCAHO standards

• Receives telephone communication from referral sources and customers (including patient intake and obtaining accurate billing information)

• Reviews paperwork for completion and accuracy as it pertains to policy

• Troubleshoots problems regarding orders, supplies, and insurance billing

• Works cooperatively with physicians, patients, office staff, and other personnel

• Performs other duties as assigned

Travel

• Occasional travel between locations or between office and referral source if necessary

Qualifications

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to... For full info follow application link.

   

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.