Job Information
Robert Half Customer Service Representative in Roswell, Georgia
Description We are looking for a dedicated Customer Service Representative to join our team in Roswell, Georgia. This is a Contract to permanent position, offering an excellent opportunity to contribute in a high-volume, fast-paced environment. The role requires strong communication skills and the ability to manage and resolve customer inquiries efficiently.
Responsibilities:
• Handle a high volume of customer inquiries, managing 30 to 80 tickets daily through a ticketing system.
• Create, assign, and track service tickets to ensure timely resolution of customer issues.
• Respond to inbound and outbound calls, providing clear and attentive communication.
• Process and manage customer orders accurately and in a timely manner.
• Maintain thorough email correspondence to address and resolve client concerns.
• Collaborate with team members to ensure customer satisfaction and service consistency.
• Identify and escalate complex issues to the appropriate departments when necessary.
• Ensure all customer interactions are documented accurately in the system for record-keeping and follow-up. Requirements • Proven experience in customer service roles, preferably in high-volume environments.
• Familiarity with ticketing systems and the ability to manage multiple tickets simultaneously.
• Strong verbal and written communication skills for handling phone and email correspondence.
• Proficiency in order entry and managing customer records.
• Ability to handle inbound and outbound calls professionally and efficiently.
• Experience in the insurance industry is an advantage but not required.
• Exceptional organizational skills and attention to detail.
• Ability to work independently and as part of a collaborative team. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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