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Interstate Lanes Front Counter Associate in Rossford, Ohio

Absolutely---great refinements. Here's your updated version with "guest" throughout and varied wording for "fast-paced":


Front Counter Associate

Interstate Lanes -- Rossford, OH

Interstate Lanes is looking for a reliable, energetic Front Counter Associate to join our team! As the first point of contact for our guests, you'll play a key role in delivering a fun, smooth, and welcoming bowling experience.


Position Overview

The Front Counter Associate is responsible for assisting guests in person and over the phone, managing lane assignments, handling payments, and coordinating communication between departments. This role requires strong multitasking skills, attention to detail, and the ability to stay calm under pressure, especially during busy peak hours.

Summer Hours: Tuesday--Saturday, 12:00 PM -- 10:00 PM

Closing shifts are required as part of this position.


Key Responsibilities
  • Greet and assist guests with lane reservations, walk-ins, and general inquiries
  • Operate point-of-sale (POS) system for transactions and bookings
  • Answer phones professionally and efficiently
  • Both cold and warm calls to drive league development
  • Make clear and confident announcements over the microphone
  • Handle cash, count drawers, and maintain accurate financial records
  • Communicate effectively with snack bar, bar, and back-end staff to ensure smooth operations
  • Provide direction and support to other team members when needed
  • Assist with closing duties, including balancing drawers and securing the front desk area
  • Maintain a clean, organized, and welcoming front counter area

Qualifications
  • Strong guest service skills (both in person and on the phone)
  • Ability to work well under pressure in a high-volume environment
  • Willingness to learn and adapt quickly
  • Previous experience with POS systems preferred
  • Comfortable handling money, counting drawers, and basic math
  • Ability to lift up to 15 lbs
  • Confident speaking over a microphone for announcements
  • Comfortable giving clear direction to team members across departments
  • General knowledge of bowling is a plus

What We're Looking For
  • Team player with a positive attitude
  • Strong communication and problem-solving skills
  • Dependable and detail-oriented
  • Someone who thrives in a busy, guest-focused setting

Why Join Interstate Lanes?
  • Fun, high-energy work environment
  • Opportunity to be part of a locally owned, community-focused business
  • Flexible scheduling
  • Employee perks and team atmosphere

How to Apply

Please apply in person at Interstate Lanes by completing an application and submitting your resume.

Qualified candidates will be contacted by Lisa Logan, Hiring Manager, to schedule an interview if they are a strong fit for our team.

For questions, please contact Lisa Logan at:

bowlinterstatelanes@gmail.com

419-666-2695

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