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“In compliance with Law 68/99, priority will be given to applications from individuals belonging to the Protected Categories.”

Description

To ensure the efficient execution of daily training centre operations, delivering an excellent customer experience while coordinating effectively with internal departments (Operations, Planning, Sales, Maintenance, Security). The role supports all stages of the customer journey and ensures contractual compliance and smooth training delivery.

Key Responsibilities

1. Training Centre Operational Coordination

• Manage operational changes, improvements, and updates in coordination with Operations, Sales, and Planning.

• Act as primary Point of Contact (POC) for the local Training Centre and CAE ROM.

• Monitor simulator usage and availability (STARS verification, on-site checks, incident follow-up).

• Manage DRY/WET bookings and scheduling for CAE, FTA, and ITA customers.

• Coordinate maintenance reservations and support technical teams.

• Ensure training rooms, facilities, and equipment are prepared daily for operations, events, or customer visits.

  2. Customer Management & Onboarding

• Send Welcome Packs and coordinate all pre-arrival requirements (documentation, databases, instructor approvals, customer preferences).

• Conduct pilots’ welcome, initial briefing, and provide continuous support throughout their stay.

• Assist instructors with material, room access, and operational needs.

• Coordinate AOG situations and customer emergencies.

• Responsible for Client Satisfaction Surveys and feedback management.

  3. TSA & Contract Compliance

• Ensure adherence to DRY scheduling guidelines.

• Oversee TSA management for ITA (FTA & CAE).

• Execute and monitor customer agreements and ensure contractual compliance.

• Perform monthly billing data validation (ELBA, STARS, ITA reconciliation).

• Close JL (CAE & FTA) after verification in ELBA.

  4. Logistics: Hotac, Transportation & Services

• Select and manage preferred hotel partnerships.

• Arrange hotel and ground transport for clients, staff, and instructors.

• Manage lockers, access credentials (ELBA), WiFi codes, and other customer services.

• Coordinate courier shipments and documentation.

• Prepare and manage proforma invoices and shipping (e.g., FedEx, spare parts).

  5. Security & EHS Coordination

• Distribute and reinforce Health & Safety information.

• Coordinate H&S activities with CAE and ITA.

• Manage client check-in (Gemini), access requests, parking authorisations, and security clearances (L231).

• Ensure compliance with local security procedures and requirements.

  6. Training Department Support

• Prepare training folders (Epcaf, lesson plans, Appendix 9, CAE forms).

• Request, configure, and update iPads for Type Rating (TR) courses.

• Request and coordinate cockpit panels for training.

• Prepare examiner documentation and maintain ATO archives.

• Deliver hard copies of training records to Madrid when required.

  7. General Administrative Support

• Schedule rooms (briefing rooms, classrooms for CAE/FTA/ITA).

• Manage office supplies and consumables (ARIBA requisitions).

• Support other departments with administrative and operational tasks as required.

• Ensure Training Centre readiness (connectivity, heating, screens, supplies).

  Minimum Qualification

• Experience in Customer Service, Training Administration, or Operational Coordination.

• Strong organisational, multitasking, and communication skills.

• Customer-oriented mindset with high attention to detail.

• Ability to work across multiple teams and manage several stakeholders.

• Fluent English; additional languages are an asset.

• Familiarity with systems such as ELBA, STARS, or Gemini is a plus.

• Comfortable working in a fast-paced, operational environment.

(Italian)

Scopo del Ruolo

Garantire la gestione efficiente delle operazioni quotidiane del Training Centre, offrendo un’eccellente esperienza al cliente e coordinandosi efficacemente con i reparti interni (Operations, Planning, Sales, Maintenance, Security). Il ruolo supporta tutte le fasi della customer journey, assicurando il rispetto dei contratti ed una corretta erogazione della formazione.

Responsabilità Principali

1. Coordinamento Operativo del Training Centre

• Gestire modifiche operative, miglioramenti e aggiornamenti in collaborazione con i team Operations, Sales e Planning.

• Agire come principale Punto di Contatto (POC) per il Training Centre locale e CAE ROM.

• Monitorare l’utilizzo e la disponibilità dei simulatori (verifica STARS, controlli in loco, follow-up su eventuali problematiche).

• Gestire prenotazioni DRY/WET e scheduling per clienti CAE, FTA e ITA.

• Coordinare le prenotazioni degli slot di manutenzione e supportare i team tecnici.

• Assicurarsi che le aule, le strutture e gli equipaggiamenti siano pronte attività, eventi o visite

  2. Gestione del Cliente & Onboarding

• Inviare i Welcome Pack e coordinare tutte le azioni necessarie prima dell’arrivo del cliente (documentazione, database, approvazione degli istruttori, preferenze dei clienti).

• Accogliere i piloti, svolgere il briefing iniziale e fornire supporto continuo durante la loro permanenza.

• Supportare gli istruttori con materiali, garantendo l’accesso alle sale e rispondendo ad eventuali necessità operative.

• Coordinare situazioni di AOG ed emergenza dei clienti.

• Gestire i feedback dei clienti tramite le Client Satisfaction Survey.

  3. TSA & Conformità Contrattuale

• Garantire il rispetto delle linee guida per lo scheduling DRY.

• Supervisionare la gestione TSA per ITA (FTA & CAE).

• Monitorare gli accordi dei clienti, assicurando la conformità contrattuale.

• Effettuare la validazione mensile dei dati di fatturazione (ELBA, STARS, riconciliazione ITA).

• Chiudere i JL (CAE & FTA) dopo verifica in ELBA.

  4. Logistica: Hotac, Trasporti & Servizi

• Selezionare e gestire partnership con hotel locali.

• Prenotare gli hotel e organizzare i trasporti per clienti, personale e istruttori.

• Gestire lockers, credenziali di accesso (ELBA), codici WiFi e altri servizi ai clienti.

• Coordinare spedizioni tramite corriere e relativa documentazione.

• Preparare e gestire proforma e spedizioni (es. FedEx, parti di ricambio).

  5. Sicurezza & Coordinamento EHS

• Distribuire e rafforzare le informazioni di Salute & Sicurezza.

• Coordinare attività H&S con CAE e ITA.

• Gestire il check-in clienti (Gemini), richieste di accesso, autorizzazioni parcheggi e clearance di sicurezza (L231).

• Garantire il rispetto delle procedure e dei requisiti di sicurezza locali.

  6. Supporto al Dipartimento Training

• Preparare i record di training (Epcaf, lesson plans, Appendix 9, moduli CAE).

• Richiedere, configurare e aggiornare gli iPad per i corsi Type Rating (TR).

• Richiedere e gestire i pannelli cockpit per la formazione.

• Preparare documentazione per gli esaminatori e mantenere gli archivi ATO.

• Consegnare copie cartacee dei training records a Madrid quando richiesto.

  7. Supporto Amministrativo Generale

• Gestire l’utilizzo delle sale (briefing room, aule per CAE/FTA/ITA).

• Gestire materiali di consumo e forniture (requisizioni ARIBA).

• Supportare altri reparti con compiti amministrativi e operativi.

• Garantire la piena operatività del Training Centre (connettività, riscaldamento, schermi, forniture).

  Profilo del Candidato

• Esperienza in Customer Service, Training Administration o Coordinamento Operativo.

• Forti capacità organizzative, multitasking e comunicative.

• Orientamento al cliente e grande attenzione ai dettagli.

• Capacità di lavorare con più team e gestire diversi stakeholder.

• Inglese fluente; altre lingue costituiscono un plus.

• Familiarità con sistemi quali ELBA, STARS o Gemini è un vantaggio.

• Abilità nel lavorare in ambienti operativi dinamici e ad alta intensità.

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type Regular

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email CAECarrieres-Careers@cae.com if needed.

Data Privacy

Privacy Statement | CAE (https://www.cae.com/privacy-policy/)

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.