Job Information
Xylem Expert Field Service Technician in Rockford, Illinois
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
⚡ Elite / Lead Field Service Technician
Lead Critical Operations. Elevate Technical Excellence.
At Xylem, we don’t just move water — we tackle the world’s most urgent water challenges . ?
As a Fortune 500 global water technology company operating in more than 150 countries, our work keeps essential systems running for communities, industries, and infrastructure across the world.
Behind that global impact are highly skilled field leaders who bring expertise, precision, and confidence to the most complex technical environments.
That’s where you come in.
? Why This Role Matters
As an Elite / Lead Field Service Technician , you are the expert customers trust when operations become complex or mission‑critical. You’ll work with advanced electrical, instrumentation, and control systems; guide junior technicians; and serve as a technical leader across multiple locations and customer sites.
You will represent Xylem with professionalism, initiative, and deep technical competency — ensuring equipment reliability, system performance, and customer confidence at every step.
?️ What You’ll Be Doing
You’ll drive high‑level field service operations including:
⚙️ Initiate and execute field service activities at customer sites safely and efficiently.
? Work with advanced and multi‑system setups , including electrical, instrumentation, and control systems.
? Proactively troubleshoot complex issues to ensure continuous system reliability.
? Perform preventative maintenance , manage parts inventory, and identify/correct safety issues across company‑owned and customer‑owned equipment
? Directly interface with customers, sometimes across multiple sites and system types.
? Work independently with minimal supervision, while providing coaching, guidance, and leadership to others in the field.
This role has a strong leadership component — you’re not just solving problems, you’re improving systems and elevating the people around you.
? Location & Travel
Location: Rockford, Illinois
Travel: 20%–60% daily depending on division and workload (may include overnight travel)
Work environment: Field‑based, customer‑facing, high‑impact technical operations
? What We Offer:
The estimated salary range for this position is $30 to $35/hour. Starting pay is dependent on multiple factors, such as skills and experience.
20 days PTO from the start
and paid holidays
Generous retirement savings plan
Customizable health, dental and vision insurance (eligible on first date)
Career progression plans
Reward and recognition programs
Paid parental leave
? Who Thrives in This Role
This position is ideal for someone who:
Excels at diagnosing and solving complex technical challenges ⚡
Enjoys mentoring, guiding, and motivating other technicians
Works confidently with advanced electrical/controls/automation systems
Values independence, responsibility, and strong customer partnerships
Maintains a high standard of safety, professionalism, and quality
Thrives in dynamic environments where every day looks different
? What You Bring
Experience with electrical, instrumentation, or controls systems
Strong troubleshooting and problem‑solving skills
Ability to work independently and provide leadership to others
Valid driver’s license + ability to meet driving requirements (MVR, certifications, compliance forms)
Capacity to travel regularly, including overnight trips
Commitment to continuous learning and staying ahead of technical trends
? Why Join Xylem?
At Xylem, you’ll be part of a mission‑driven organization that:
Has a global impact on water, sustainability, and community resilience ?
Champions safety, innovation, and continuous professional growth
Values leadership, accountability, and empowerment at every level
Offers strong benefits, development opportunities, and career mobility
Encourages involvement through the Xylem Watermark community program
If you’re ready to lead, mentor, and make a meaningful impact through advanced field service work — we’d be excited to welcome you to the team. ⚡?
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation