Job Information
Robert Half Customer Service Phone Representative in Rock Island, Illinois
Description
Customer Service Phone Representative
Hybrid | Insurance Services | People-Focused Role
We're partnering with a highly regarded insurance organization that is expanding its customer operations team to support increased demand. These short‑term engagements (with strong potential to extend) are mission‑critical — helping reduce customer wait times and ensuring policyholders receive timely, thoughtful support.
This position blends customer interaction, account analysis, and problem-solving in a structured, supportive setting and is ideal for empathetic communicators who enjoy helping others by phone. If you’re someone who can listen, analyze, and guide customers through important questions with professionalism and care, this role provides for meaningful work and clear processes.
What You’ll Do:
Support customers primarily by phone (with some written communication)
Assist with billing, account, and product‑related questions
Analyze member accounts and process updates (beneficiaries, coverage, payment methods, etc.)
Use sound judgment and problem‑solving skills to resolve complex situations
Why Candidates Choose This Team
Hybrid flexibility after training
Ongoing learning and development opportunities
Predictable work hours with rotating start times
Supportive leadership and strong team culture
Requirements
What Sets You Up For Success
Strong communication and customer service skills
Empathy, emotional intelligence, and professionalism
Solid analytical and problem‑solving ability
Proficiency in Microsoft Office and comfort working across multiple systems
Ideal Background
Customer service, call center, or client support experience
Strong verbal communication and active listening skills
Attention to detail with accurate documentation habits
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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