Job Information
Robert Half Case Manager in Rock Island, Illinois
Description
We are supporting a highly regarded insurance organization that is expanding operational support to support increased demand. We are recommending talent for multiple Case Manager engagements. In this role, you will provide professional, consistent, and quality customer service to agents; administrative support to the underwriting team; assist agents with status, product, and application processing questions. A great fit for detail‑oriented professionals who enjoy structure and decision‑making.
This role supports agents and underwriters by ensuring applications are processed accurately, efficiently, and in line with underwriting guidelines.
Specific tasks may include:
Provide quality, consistent service to agents
Review applications and medical history against underwriting guidelines
Assess underwriting risk and determine eligibility for final expense cases
Issue contracts using sound decision‑making practices
Partner closely with underwriters to complete follow‑up processing
Communicate professionally via phone, email, and written correspondence
Handle data entry and document routing as needed
Position supports a hybrid work schedule with flexibility to meet your needs for onsite training and ongoing development; this team typically comes together in the office for further collaboration up to a couple times a month.
Contact us today to learn more 563.359.7535 - we are filling this role quickly! Interviewing now for this role which will be filled this week and scheduled to start upon completion of background screen and IT readiness.
Requirements
Case Managers with the following strengths can contribute greatly to the team:
Pays close attention to details, thorough, and ensures absolute accuracy
Inquisitive with a natural curiosity and a desire to understand things thoroughly
Communicative; adept at effective communication and are comfortable expressing thoughts and seeking clarification
Prefers to ask questions and communicate rather than making assumptions and proceeding blindly
Demonstrates initiative by proactively seeking opportunities to assist teammates; the team appreciates those who are eager to lend a hand.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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