Job Information
Regional Transit Service Road Supervisor Transit Center Relief in Rochester, New York
Road Supervisor Transit Center Relief
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Location: Rochester, NY
Department: Transportation
Posted: 4/21/2026
Location Name: RTS Monroe
Wage Max: 28.81
Wage Min: 28.81
Position Type: Full Time
Shift: Monday- Thursday 11:00am-9:00pm
POSITION OVERVIEW:This is a safety-sensitive, first-line supervisory position responsible for performing a variety of functions relative to the safe and efficient conveyance of customers and other activities of Bus Operators. Work is performed under the general supervision of the Manager of Field Operations and the Manager of Transit Center Operations.
COMPENSATION:$28.81 per hour
WORK SCHEDULE:Monday- Thursday 11:00 am-9:00 pm
TYPICAL WORK ACTIVITIES:(may perform other duties as required)
Respond to and perform an investigation of accidents and incidents.
Respond to Bus Operator's requests for assistance involving customer disputes.
Investigate and report on incidents or problems that could have an adverse effect on company equipment or public/customer safety.
Investigate customer complaints and prepare reports in response.
Check weather and road conditions or other hazards that could result in unsafe operations and/or cause delays in service.
Establish detours in the event of hazards or blockades.
Prepare daily logs and reports of all activities.
Assist in training operators in new equipment functions, policies, procedures, or other topics.
Check bus operators for adherence to routes, schedules, and operating practices.
Supervise bus operator's pertaining to the "Operational Excellence initiative" by providing feedback/discussion as far as Safety, On-time performance, Attendance, Uniform compliance, and customer interaction.
Perform related work as required or as delegated by supervisor.
May perform NYS vehicle and traffic law 19-A certification of bus operators.
Perform security related duties as directed.
TRANSIT CENTER DUTIES:(may perform other duties as required)
Controlling and coordinating the bus operations on-site (arrival/departures); assist operators backing up from bus bays if necessary
Communicating with Radio Controllers/Monitors
Gate operations
Ensure safety of customers, employees, facility; assist customers, support security and local police
Investigate and document incidents and accidents at the Transit Center
Coordinate with contracted security and on-site police during emergencies; assist with emergency response when necessary
KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS:
Ability to communicate clearly and concisely orally and in writing ; Ability to establish effective working relationships with co-workers and subordinate staff; Ability to establish professional relationships with members of the public; Good judgment; Ability to remain calm, and think clearly in emergency situations; ability to conduct a thorough investigation, to make sound well-reasoned decisions based on findings of an investigation; dependability, tact, diplomacy, physical ability commensurate with the demands of the position.
The successful candidate must obtain a Class B Commercial Driver's License within (6) months from the date of hire. The candidate is also required to become a certified 19A examiner.
Candidates will be required to submit to and produce a negative drug screen. Employees of this class are designated as safety sensitive under FTA Rules and Regulations and subject to Drug and Alcohol Testing in accordance with company and federal rules.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
These physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit while using hands to handle or feel objects, tools, or controls. The employee frequently is required to stand, walk, talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus in the light and dark.
The employee is occasionally required to stoop, squat, kneel, crouch, bend at knee, hip, and waist when performing duties. The employee must be able to lift and/or move up to 25 pounds.
While performing duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate. Frequent contact is made with the public. This position is impacted by unpredictable workflow, the need to make quick decisions, the need for extreme accuracy and attention to detail, and the need to frequently shift attention. May be exposed to adverse weather conditions, extreme temperatures, and aggressive or unruly customers.
ADDITIONAL INFORMATION:
Rochester Genesee Regional Transportation Authority (RGRTA) has a zero-tolerance drug and alcohol policy for all employees in accordance with state and federal law. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment in accordance with the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.
RGRTA is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, pregnancy, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
Pursuant to Federal Transit Administration regulations, all applicants for employment in safety-sensitive positions must be given a pre-employment drug test. An applicant may not be assigned safety-sensitive functions unless the individual has a verified negative test result. RTS is required by law to test for various substances, including cocaine, amphetamines, opioids, PCP and marijuana metabolites. Please be advised that marijuana stays in the system for an extended period, sometimes more than 30 days, and can cause a positive test result long after use.
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