OneMain Financial Jobs

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: This role is built for a leader who thrives at the intersection of real-time decision-making, operational excellence, and people leadership. As Manager, Workforce Solutions, you will operate at the command center of the business-driving service performance across omnichannel environments, leading high-stakes incident response, and ensuring the workforce is positioned to succeed in moments that matter most. Real-Time Operations & Incident Governance Omnichannel Intraday Management: Direct the continuous monitoring of Service Levels across Inbound Voice, Email, and Chat. Drive immediate FTE adjustments and agent blending strategies based on real-time volume variance. High-Pressure Leadership: Direct the response to Service Level failures by initiating and leading huddles via phone with Business Unit leaders to coordinate rapid recovery and resource re-allocation. Incident Command & Outage Management: Serve as the authoritative lead for tracking, reporting, and mitigating system outages. Manage the live response while simultaneously quantifying downtime impact and providing executive-level root-cause reporting. Workforce Optimization (WFO): Own the end-to-end Shift Bidding process. Analyze historical data to ensure schedule distributions are optimized against both departmental capacity requirements and agent engagement goals. WFM Feedback Loop: Partner closely with Forecasting and Capacity Planning teams to provide tactical insights that refine long-term modeling based on observed intraday trends. Client Systems Access Access Lifecycle Management: Supervise the Client Systems Access team to ensure zero-latency provisioning for new hires and existing staff. Directly manage the resolution of aging tickets to prevent production bottlenecks. Process Thought Leadership: Proactively drive change, automation, and efficiencies within Client Access workflows to eliminate manual waste and reporting redundancies. People Leadership and Vendor Management Lead a team of team members focused both on Real Time Workforce Management and Client Systems access including hiring, goal setting, and performance management. Manager the tasks assigned to offshore resources and coordinate with our vendor to ensure clear communication and business objectives are met. Physical Requirements As a Manager, Workforce Solutions you should expect to sit, stand, type, and use a laptop computer and headset on a daily basis. Job Qualifications: Management: Minimum 2+ years of direct people management experience in a high-volume WFM or operations environment. Functional Expertise: 4+ years of professional experience in Workforce Management with a comprehensive understanding of Omnichannel Erlang-C principles, Concurrency, and Shrinkage. Platform Mastery: Advanced proficiency in Calabrio WFM (or similar enterprise systems) and Cisco contact center solutions (Finesse, CUCM). Analytical Skill: Expert ability to interpret complex data ia Table