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Description TITLE: Manager Quality Program - Home Care STATUS: Full-Time LOCATION: Rochester Regional Health Home Care- Monroe Ave. DEPARTMENT: HHC CHHA ADMIN QUALITY MANAGEME SCHEDULE: 8:30am - 5:00pm POSITION SUMMARY: Manages quality including data collection, tracking, trending, and analysis, monitoring and evaluation of quality outcomes for publicly reported quality measures and performance improvement indicators, identification of performance improvement opportunities, and implementation of quality and performance improvement projects in direct collaboration with Quality and Education team members. In conjunction with Senior Leadership: develops, implements, and communicates the Quality Assurance and Performance Improvement Plan. Prepares annual quality assurance reports and communicates to each of the professional advisory committees. Supervises and directs the work of the Quality and Education teams, and other support staff. Chairs performance improvement committees for appropriate business lines. Member of the affiliated advisory committees. Leads Clinical Education team to identify, develop, and validate specific strategies to meet the learning needs throughout the agency based on needs assessments, leadership, performance improvement results, customer surveys, data from external sources including benchmarks and course evaluation results. Supports the Orientation of new staff throughout the agency, meeting the learning needs of staff and promoting staff retention, quality health care, employee growth, and personal wellness. Evaluates the effectiveness of educational offerings. The manager of the quality program ensures successful quality initiatives and performance improvement projects by effectively interacting with management and with the Compliance department. Leads or directs quality and education initiatives, ensuring implementation of task forces and action plans aimed at maintaining Rochester Regional Health Home Care and Hospice as a leader in Home Care quality. Contributes to NY State Department of Health and/or accrediting agency survey and the completion and implementation of any needed corrective action plan. KEY RESPONSIBILIITES: Monitor, trend and report on outcomes based quality improvement and publicly reported outcomes performance for Senior Leadership and all staff. Initiate, direct and coordinate improvement activities. Educate staff on best-practice guidelines and initiatives related to quality initiatives Oversight of Clinical Education program including new-hire Orientation, continuing education development, student programs, annual mandatory education, and ongoing assessment of agency education needs. Assign performance audits to management and audit staff, educate on audit process. Work closely with data analysis team to analyze outcome of performance audit results, present results in high level format to Senior Leadership, at Quality Assurance Performance Improvement (QAPI) meetings, and affiliated advisory committees on a regular basis. Represent the health system at Regional, State and National meetings in regard to quality outcome improvement events when needed. Actively participate on National or State projects intended to improve quality outcomes. Collaborate with other clinical leaders on system-wide efforts regarding implementing best practice standards, methodologies and innovative technologies (ex. telemedicine units, lean six sigma projects) to enhance patient outcomes. Collaborate with system Hospital staff, Clinics and Physician practices when necessary to coordinate delivery of care that will best serve to improve patient outcomes. Prepare presentations regarding clinical outcomes, payment model associated outcomes, publicly reported outcomes, and other patient related clinical statistics. Work with finance team, data analysis team, and Senior Leadership to understand the financial impact of outcomes-based payment model measures and recommend improvement initiatives to increase s