Job Information
University of Rochester Dept. Program Specialist II in Rochester, New York
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
315 Science Pkwy, Rochester, New York, United States of America, 14620
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
400610 Psychiatry M&D Geriatrics & Memory Care
Work Shift:
UR - Day (United States of America)
Range:
UR URG 108
Compensation Range:
$51,810.00 - $72,534.00
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Responsible for the administration and coordination of one or more subject matter programs within a department. Maintains and implements policies of the program and supports communication of outcomes to stakeholders. Plan meetings to ensure the goals of the program are discussed and reached. Collect and report on feedback on the success and/or failure of certain projects and activities. Provide consultative services, including training and education as needed. Assists with the creation and communication of marketing and communication materials. May support program budgeting.
ESSENTIAL FUNCTIONS
Serves as a senior leader for the Office of Mental Health’s (OMH) Project ECHO- Geriatric Mental Health Program. Operates in a highly autonomous capacity in collaboration with the URMC HUB team, developing and implementing the didactic curriculum based on analysis of participant survey responses and identified learning needs.
Facilitate all required documentation for continuing educational activities. Works directly with the Center for Experiential Learning (CEL) to certify sessions and maintain full compliance with regulatory requirements necessary to provide continuing education credits. Responsible for compiling and submitting quarterly and annual program reports.
Leads statewide community outreach efforts to Skilled Nursing Facilities (SNF) for Project ECHO. Meets with organizational leadership - including administrators, directors of nursing, and front-line staff - to educate stakeholders, promote program engagement, and onboard new facilities.
Collaborates closely with the Nurse Engagement Specialist and SNF staff to coordinate care presentations, prepare required documentation, and ensure efficient and successful ECHO clinics.
Gathering and analyzing program data, identifying trends and performance gaps, and collaborating with external stakeholders – including leadership within the OMH – to develop and implement strategies for system improvement.
Direct and coordinate the credentialing process for all Providers across 60+ SNFs. Maintains strict confidentiality of provider records and sensitive information. Oversee a unique, internally managed credentialing process due to the extensive and varied documentation requirements. Maintains high-level communication with SNF administrators to ensure timely completion, compliance, and accuracy of all credentialled materials.
Manages multiple programs within the Telepsychiatry Department, including the Monroe Community Hospital Fellow/Resident Program, Psychology Internship Program, and Telepsychiatry Residency Program.
Develops and implements comprehensive orientation and onboarding processes for all new department members, including office staff, providers, residents, fellows, and interns. Ensures seamless integration into departmental workflows and organizational culture.
Oversees Referral Specialist, manages provider scheduling to optimize access, efficiency, and continuity of care. Organizes and facilitates program-related meetings, records minutes, and tracks follow-up on action items to ensure accountability and progress.
Triages and manages conflicts and concerns from both internal and external stakeholders, promoting effective communication, problem resolution, and high-quality service delivery.
Analyze data and explore opportunities for improvement within the entire Telepsychiatry Program—creation and implementation of processes and procedures to enhance the efficiency and effectiveness of the delivery of services with oversight from Leadership.
Management of the Telepsychiatry Resource BOX, which is distributed to hundreds of SNF employees across NYS. A quarterly newsletter, updated forms, and educational materials, including recent ECHO didactics, are made available to the participating community.
MINIMUM EDUCATION & EXPERIENCE
Bachelor's degree required
Two years of relevant experience required or equivalent combination of education and experience.
KNOWLEDGE, SKILLS AND ABILITIES
Strong project management skills, with the ability to manage multiple tasks simultaneously required.
Proficiency with data analysis tools and software, as well as Microsoft Office Suite required.
Requires occasional travel in NYS.
Excellent communication and interpersonal skills required.
Proficiency with data analysis tools and software, as well as Microsoft Office Suite required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
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Learn. Discover. Heal. Create.
Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals.
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.