Job Information
Robert Half Collections Specialist in Rochester, New York
Description
Job Summary:
We are seeking a proactive, detail-oriented Collections Specialist to join our team. This role is responsible for monitoring outstanding customer accounts, following up on overdue balances, resolving billing and payment discrepancies, and helping improve overall cash flow. The ideal candidate will have strong communication and negotiation skills, a customer-focused approach, and the ability to handle sensitive conversations professionally and effectively.
Requirements
Key Responsibilities:
Monitor accounts receivable aging reports and identify past-due customer accounts
Contact customers by phone, email, and written correspondence regarding overdue invoices and outstanding balances
Research account issues, resolve billing discrepancies, and collaborate with internal teams to address payment delays
Negotiate payment arrangements and follow up on commitments to ensure timely resolution
Accurately document collection efforts, account updates, and customer communications in the appropriate systems
Process and post payments, adjustments, and account notes as needed
Maintain accurate customer account records and ensure all documentation is current and organized
Prepare regular collection activity reports, aging summaries, and account status updates for management
Work closely with accounting, accounts receivable, sales, and customer service teams to resolve disputes and improve collection outcomes
Escalate delinquent accounts when appropriate, based on company procedures
Ensure collection activities are performed in compliance with company policies and applicable regulations
Assist with additional accounts receivable, billing, or administrative duties as assigned
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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