OneMain Financial Jobs

We are Hiring! Job Posting: CLIENT ACCESS & OFFICE COORDINATOR - BILINGUALLocation: Rochester, NYDepartment: Family Prosperities Employment Type: Full timeSchedule: Monday thru Friday, 8:30am to 4:30pm Salary: $20 to $22/hr General DescriptionUnder the supervision of the Associate Director, the Client Access & Office Coordinator serves as a key member of the Property Department team and is responsible for overseeing front-office operations, reception services, and general office administration across assigned programs. This role ensures a welcoming, organized, trauma-informed, and client-centered environment for staff, clients, visitors, and community partners. The Client Access & Office Coordinator provides coordination for reception services, ensures consistent communication and follow-up processes, and supports seamless office operations that reflect the agencys mission, values, and commitment to dignity, respect, and excellence. Essential Duties and ResponsibilitiesFront Office & Coordination Operations * Oversees and provides high-quality client-facing front office operations, including greeting and directing clients, visitors, answering incoming calls live during business hours, and maintaining accurate call and inquiry logs within agency systems (e.g., IMPOWR). * Ensures a consistently welcoming, respectful, and trauma-informed front-office experience for all clients, visitors, staff, and community partners. * Monitors and coordinates follow-up for general information voicemail, email inboxes, and after-hours messages to ensure timely, accurate responses and appropriate routing. * Acts as a central point of contact for Central Intake and Family Prosperity programs, including Project Anchor, CRS, SCN, and Food Pantry Services. * Assists with Food Pantry Services, including client intake, IMPOWR date Input and food distribution, while maintaining a respectful, organized, and trauma-informed environment.Client Engagement & Trauma-Informed Support * Demonstrates professionalism, empathy, and discretion when engaging with individuals who may be experiencing crisis, housing instability, or other urgent needs. * Uses de-escalation and supportive communication techniques to maintain a calm, client-centered environment. * Maintains working knowledge of agency programs and relevant community resources to appropriately triage inquiries and connect individuals to services. * Provides basic intake support and document coordination, as appropriate, to assist program staff with client access to eligible services.Office Administration & Coordination * Coordinates general office operations, including: * Office supply management * Distribution of informational and marketing materials * Mail handling and courier coordination * Submission and tracking of facilities or maintenance requests * Ensures reception areas and shared office spaces remain organized, professional, and welcoming in coordination with facilities staff. * Maintains up-to-date internal staff directories, program contact lists, and reference materials.Documentation & Communication * Completes and maintains accurate documentation related to client access & office coordination activity, client interactions, incident reporting, and administrative records as required. * Assists with collecting, organizing, and uploading documentation in coordination with program staff, ensuring accuracy and confidentiality. * Communicates effectively with internal teams, leadership, and external stakeholders to support smooth office operations.Leadership & Professional Development * Participates in relevant agency meetings, training, and initiatives. * Models behaviors aligned with the Agencys Mission, Vision, Values, and Strategic Plan. * Actively engages in ongoing professional development related to trauma-informed care, administrative best practices, and customer service excellence. * Comp