Job Information
Excellus BlueCross BlueShield Asset Configuration Management Analyst II in Rochester, New York
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Job Description:
Summary:
The Service Control/Operations Methodology at Excellus generally consists of the following disciplines:
+ + Asset and Configuration Management
Incident/Problem/Change Management
Service Desk
The Asset-Configuration Management Analyst is specific to the Asset and Configuration Management Function at the Excellus Health Plan. This position oversees the daily and long-term strategic management of software and technology-related hardware within the organization. This position is responsible for the development, implementation, monitoring, administration and compliance of all IT Asset Management tools and services such as but not limited to tracking PC and Server lifecycles, software license compliancy and unauthorized software or hardware installations and usage. The incumbent will develop and implement procedures for tracking company assets to oversee quality control throughout.
Essential Primary Responsibilities/Accountabilities:
All Levels:
Level I:
Works closely with Purchasing, Finance, Contracts, vendors and all areas within EIT to ensure that IT technology-related hardware and software assets are documented, accounted, and tracked throughout their entire lifecycle.
Plans, monitors, and records software and/or hardware licenses to ensure compliance with vendor contracts.
Utilizes ITAM tools, programs, and processes to manage IT inventory, complying with approved policy and guidelines.
Develops, creates and maintains associated custom connectors and scripts within the tool sets.
Compares licenses, warranties, maintenance agreements, and vendor contracts against audits to ensure compliance with internal and regulatory policies.
Performs inventory and usage monitoring of IT hardware and software and records for quality control and comparison against standard corporate practices.
Ensures all software running on company owned equipment has been approved for use within our environment by tracking and reporting on unauthorized installs; develops and executes associated remediation plan.
Performs reconciliations and remediations on all software.
Responsible for maintaining all discovery schedules and accuracy of all discovery models.
Develops metrics and runs reports to understand compliance position and risk.
Identifies cost-saving opportunities including standards definition and application rationalization efforts.
Explores opportunities to leverage unused IT assets to achieve full efficiency and ROI from company resources.
Performs software requisitioning for all business areas.
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct and leading to the Lifetime Way values and beliefs.
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
Regular and reliable attendance is expected and required.
Performs other functions as assigned by management.
Level II (in addition to Level I essential responsibilities/accountabilities):
Collaborates with peers in supporting, upgrading and/or replacing asset management tools as well as on the development of support documentation and reporting templates.
Responsible for implementing, configuring, and maintaining all ServiceNow CMDB (Configuration Management Database) processes, work instructions, and activities.
Performs, at minimum, quarterly process reviews and recommend CSI initiatives/opportunities for consideration and approval.
Performs auditing reports that highlight missing asset and configuration item’s information, investigating reasons and recommending actions to prevent their recurrence.
Assists in the definition and registration of configuration items (Cis), driving toward the appropriate level of attributes and relationships required to support IT Service Management (ITSM) processes.
Maintains precise documentation and accurate usage of the CMDB.
Ensures all patterning for discovery and service mapping is accurately maintained.
Performs reconciliations between the CMDB and monitoring tools.
Understands and maintains all CMDB and Asset Management dashboards.
Minimum Qualifications:
NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.
Level I:
Bachelor's degree in Computer Science, Information Technology or relevant field (or four additional years related work experience in lieu of bachelors).
Three years of experience in related field.
Experience in working within the ITIL Framework for Asset & Configuration Management including ITIL foundation level training.
Working knowledge of asset management design and implementation along with project management and process improvement preferred.
Solid understanding of end user licensing agreements and licensing types.
Experience with tools and processes of software distribution.
Strong written and verbal communication skills both technical and non-technical.
Proven analytical, planning and organizational skills.
Keeps abreast of all new IT hardware and software technology.
Level II (in addition to Level I minimum qualifications):
Five years related work experience.
Certification in working within the ITIL Framework for Asset & Configuration Management including ITIL foundation level training.
Experience with configuration management tools as an administrator, preferably ServiceNow Discovery.
Experience maintaining baseline and CMDB using platforms such as ServiceNow.
Experience with SQL, JAVA, Visual Basic and Crystal Reports.
Working knowledge of software change control best practices and methodologies.
Working knowledge of asset management and configuration management design and implementation along with project management and process improvement preferred.
Advanced understanding of end user licensing agreements and licensing types.
Advanced experience with tools and processes of software distribution.
Physical Requirements:
- Ability to travel across regions.
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.
Equal Opportunity Employer
Compensation Range(s):
E4 - Min 65,346 Mid 91,484 Max 117,622
The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.
With about 4,000 employees, 31 counties, and serving the needs of over 1.5 million members, you can imagine the gamut of skills it takes to keep our organization growing and our members flourishing. As an internal job seeker, this means growth and development in many directions, divisions, and roles.Take a look at information regarding our hiring process here. https://lifethc.sharepoint.com/sites/HumanCapitalManagement/SitePages/Talent-Acquisition-%26-Onboarding.aspx#hiring-process All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.