Job Information
CDI MANAGEMENT CORP. Front Office Associate in RIVERTON, Utah
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.
This full-time role is comprised of 3 (13-hour) rotating shifts working from 6:30am - 8pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(55%) Registration
* Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed
Answer phones and handles calls in an efficient and friendly manner
Field phone calls appropriately for Center Team Members
Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
Order office supplies as needed
Maintain supply of patient information sheets
Push patient imaging via electronic interfaces
Complete patient appointment confirmation calls and provide preparation instructions to patients
Fax/scan reports, billing information, and medical release forms as requested
(20%) Scheduling
* Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
* Enter and submit patient exam orders
* Verify patient exam orders match exam schedules
* Schedule referrals and ensures proper authorizations are obtained
* Schedule walk-in patients
* Process requests for image orders and CDs from both the referring physicians and patients
* Maintain an up-to-date and accurate database of all current and potential referring physicians
(20%) Insurance
* Verify patient's insurance coverage
* Pre-certify all patient exams with the patient's insurance company
* Obtain insurance authorizations
* Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
* Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys and insurance companies following Company guidelines
(5%) Completes other tasks and projects as assigned
Required:
High School Diploma, or equivalent
One (1) year of Customer Service experience
Proficient in using computer systems and typing
Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel
Preferred:
Previous medical office experience
Medical terminology and office background
Insurance knowledge
Bilingual
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant... For full info follow application link.
Rayus is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability, veteran status or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring.
Rayus and its associates have an employment relationship, which is known as employment-at-will. This means that either Rayus or an associate has the right to terminate the employment relationship at any time, for any reason with or without cause or prior notice.