Job Information
Robert Half Customer Service Representative in Riverside, California
Description We are looking for a Customer Service Representative to support customers through detail-oriented, responsive communication and reliable follow-through. This Long-term Contract position is ideal for someone who thrives in a fast-moving service setting, enjoys helping customers resolve issues, and can manage a steady volume of phone-based interactions while maintaining accuracy and consistency.
Responsibilities:
• Manage a large number of incoming and outgoing customer calls while delivering courteous and efficient service
• Address customer questions, provide clear service-related information, and coordinate appointments or service requests as needed
• Record details of customer conversations, updates, and next steps accurately in company systems
• Work closely with internal departments to help resolve customer concerns within expected timeframes
• Maintain a composed, customer-focused approach when handling urgent requests or high-call-volume periods
• Support order-related and service-related data entry tasks with strong attention to detail
• Use Microsoft Office and service management tools to track activity, update records, and communicate effectively with team members Requirements • Previous experience in customer service, call center support, or a similar customer-facing role
• Demonstrated ability to handle both inbound and outbound calls in a high-volume environment
• Strong verbal and written communication skills with a detail-oriented and empathetic approach
• Ability to manage multiple tasks efficiently and prioritize work in a busy service setting
• Basic to intermediate proficiency with Microsoft Office applications, including Word, Outlook, and Excel
• Comfort using service management, order entry, or customer tracking systems
• Industry experience in plumbing, home services, or a related field is preferred TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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