Job Information
CITY OF RIVER FALLS IT Manager in RIVER FALLS, Wisconsin
JOB REQUIREMENTS: The IT Manager oversees the City\'s technology infrastructure and systems, manages IT-related contracts, and recommends software, hardware, and new technology solutions. This role ensures employees have reliable, efficient, and cost-effective IT services. Responsibilities include providing end-user assistance, project management, and supervising IT Staff. ESSENTIAL FUNCTIONS The IT Manager is primarily responsible for the operation, maintenance, coordination, and management of the City\'s IT infrastructure, including: Internet connectivity City-wide software systems Mobile and wireless devices VoIP telephone systems Computers and workstations Security cameras and access control systems Network security OPERATION AND MAINTENANCE Serve as the primary liaison to the contracted Managed Services provider, coordinating tasks, tracking deliverables, and ensuring services are completed in alignment with organizational priorities and timelines. Monitor and maintain workstations, networks, and associated equipment, diagnosing and resolving issues. Assign help desk tickets to IT Staff and ensure timely resolution. Provide IT support to employees for hardware and software issues. Monitor and enhance network and data security; address breaches and recommend policies to mitigate risks. Manage active directory updates for employee onboarding and terminations. Deliver basic training and orientation for new staff. Stay informed on IT trends and advancements. Develop and document standard operating procedures. Serve as the primary contact for IT service contracts. Provide periodic reports on network usage and system performance. Administer and maintain City-issued cell phones, tablets, and access control systems. Install and maintain security camera networks and associated hardware. Develop, implement, and maintain IT policies and procedures. PLANNING AND DEVELOPMENT Manage and coordinate IT service and consulting contracts. Collaborate with City staff to ensure consistent technology planning across departments. Recommend budget allocations for City-wide technology purchases. Analyze, evaluate, and recommend new technology solutions. FINANCIAL MANAGEMENT Identify cost-saving opportunities within IT operations and budgets. Provide recommendations on contract awards, equipment, and materials. Prepare and monitor the Technology Fund budget, plans, and goals. Interpret and analyze deviations in budgeted to actual expenses. Maintain data and information for financial reporting. Oversee purchasing and inventory management for City hardware, software, and licenses. ***** OTHER EXPERIENCE AND QUALIFICATIONS: KNOWLEDGE, SKILLS, and ABILITIES Expertise in Microsoft Windows operating systems, SharePoint and Office products. Familiarity with CAT6 and fiber optic network cabling. Experience with Supervisory Control and Data Acquisition (SCADA) systems. Knowledge of VoIP telephone systems and software. Proficiency in server systems, VMware, network switches, and networking protocols. Familiarity with security camera systems, access control, and audio/video recording technologies. Solid technical background with an ability to give instructions to a non-technical audience Customer-service oriented Effective verbal and written communication skills. Awareness of social media and its integration with IT systems. QUALIFICATIONS/EDUCATION and EXPERIENCE Minimum: Bachelor\'s degree in computer science, information technology, or a related field. Two years of progressively responsible experience. o A combination of education and experience may substitute for a bachelor\'s degree. Valid driver\'s license. Flexible schedule with availability for emergency IT calls 24/7. Preferred: Microsoft certification. Three years of supervisory experience. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.rfcity.org/1002/Careers