OneMain Financial Jobs

Member Service Representative -- Ridgeland, MS Full-Time | Monday -- Friday | 8:15 AM -- 5:00 PM | No Weekends

Brightview Credit Union is seeking a dependable and service-driven Member Service Representative (MSR) to join our Ridgeland, MS branch. This role is ideal for someone who enjoys helping people, building meaningful relationships, and guiding members through important financial decisions while working in a supportive and growth-focused environment.

At Brightview, we believe exceptional member service begins with employees who feel secure, supported, and valued. That's why we provide comprehensive employer-paid benefits, structured career advancement, and a workplace built around long-term success.

Responsibilities

Member Engagement Greet members professionally in person and over the phone and serve as a trusted resource for account questions, services, and financial solutions.

Membership and Account Support Open new accounts and assist existing members with account maintenance. Explain account features and help members select solutions that best fit their financial needs.

Debit Card and Account Assistance Assist with debit card activations, replacements, and troubleshooting. Guide members through reporting lost or stolen cards and unauthorized transactions.

Account Maintenance and Processing Process address changes, beneficiary updates, and account maintenance requests accurately while maintaining complete and compliant member records.

Problem Resolution Listen carefully to member concerns and provide thoughtful solutions or appropriate escalation. Deliver service that strengthens member trust and satisfaction.

Team Collaboration Work closely with branch teammates to support operational goals while contributing to a positive and professional work environment.

Performance Incentives Participate in incentive opportunities recognizing service excellence and contributions to member satisfaction and credit union growth.

Career Growth -- MSR Promotion Program

Brightview believes Member Service Representatives are the heart of the organization and actively invests in employee development. Our optional MSR Promotion Program provides a clear pathway for professional advancement through three levels.

MSR I builds a strong foundation in credit union operations while developing core member service skills and transaction knowledge.

MSR II expands responsibility by allowing employees to independently handle more complex member requests and deepen product and operational expertise.

MSR III represents advanced proficiency, where representatives manage comprehensive member needs, open memberships, and serve as experienced resources and mentors within the branch.

As employees progress through the program, responsibilities, knowledge, and compensation increase accordingly. Participation is voluntary, allowing employees to grow at a pace aligned with their professional goals while receiving ongoing training and support.

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Strong interpersonal and communication skills.
• Attention to detail and accuracy when handling financial transactions and member information.
• Customer service experience required; financial institution experience preferred.
• Comfort working with banking systems and technology platforms.
• Ability to handle confidential information with professionalism and discretion.
• Strong organizational and problem-solving skills. Basic understanding of financial products and services.

Benefits -- Fully Funded by Brightview Credit Union

Brightview Credit Union is committed to supporting the health, security, and long-term wellbeing of our employees. As part of that commitment, Brightview covers 100% of employee insurance premiums for core benefit coverage.

Comprehensive Insurance Coverage (Employer-Paid) Brightview pays the full employee premium cost for medical, dental, vision, life, AD&D, and short- and long-term disability insurance. This employer-funded coverage represents a significant investment in every employee and reflects our belief that financial peace of mind should be part of a rewarding career.

Retirement and Financial Security 401(k) retirement plan with a 6% employer match. Access to financial wellness and retirement planning resources.

• Paid Time and Work-Life Balance
• Generous paid time off.
• Paid sick leave.
• Paid orientation and training.
• Paid bereavement leave.
• All Federal Holidays paid and observed.
• Consistent Monday--Friday schedule with no weekend hours.

Additional Benefits Credit union membership. Employee financial service discounts. Opportunities for advancement through the MSR Promotion Program. Supportive, team-focused workplace culture.

Position Details

Job Type: Full-time Schedule: Day shift, Monday through Friday, no weekends Work Location: In person -- Ridgeland, MS Physical Setting: Office environment

Experience Requirements

Cash handling: 2 years (Required) Banking experience: 2 years (Required)