Job Information
Bon Secours Mercy Health Supervisor Guest House – Reinhart Guest House in Richmond, Virginia
Supervisor Guest Services – Evelyn D. Reinhart Guest House
Primary Function/General Purpose of Position
Under general supervision, the Supervisor, Guest House will manage the day-to-day operations and upkeep of the guest house, achieving the optimum standards of hospitality service to our guests in a manner consistent with the Bon Secours Mercy Health's (BSMH) mission, philosophies, and policies. The Supervisor, Guest House will maintain primary interface with guests, volunteers, and other house staff.
Essential Job Functions
Processes reservations and referrals for all incoming guests; makes and adjusts room assignments to ensure effective operation of the guest house and optimal services for families.
Assists with check in and check procedures to include explanation and clarification of policies and procedures and orientation tours.
Develops and coordinates implementation of new or modified programs and services that support guest house families.
Responsible for hiring, training and management of four guest house assistants.
Serves as internal and external liaison and provides problem resolution for guest services issues.
Assure timely communication with guests regarding changes in schedules and/or activities.
Maintains on-call status.
Assists in coordination of Evelyn D. Reinhart Guest House public relations (PR), fund raisers and marketing efforts.
Develops training and procedural manuals, and newsletters, as appropriate.
Partner with the Foundation to support philanthropic operations, including accurate tracking and reporting of donation revenue, adherence to established cash handling processes, support of donor stewardship efforts, and identification of grateful patients and families.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
BLS Basic Life Support – American Heart Association (required)
Education
Bachelors, Hospitality Management, Human Services, or related field (required)
Work Experience
3 years' experience in progressively responsible management, preferably in one key area of hotel management (required)
Experience with event planning and supporting the planning of fundraising activities (preferred)
Experience working with diverse populations or cross-cultural competence (preferred)
Experience creating and maintaining administrative decisions, recordkeeping systems and procedures (preferred)
Training
None
Skills
Computer Skills
Writing Skills
Budgeting & Financial Acumen
Evaluate employee performance
Analyzing data or information
Scheduling
Fund Raising
Attention to detail
Acceptance of authority
Critical thinking
Communication with family members
Teamwork
Conflict resolution
Active listening
Relationship building
Ability to use personal computers and related software applications, including the ability to create, compose and edit written materials in normal business media and social media.
Knowledge of supplies, equipment and/or services ordering and inventory control
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com