Job Information
Bank of America Sr Operations Team Lead - Sanctions Screening Center of Excellence in Richmond, Virginia
Sr Operations Team Lead - Sanctions Screening Center of Excellence
Richmond, Virginia
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.
Line of Business Description:
About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles – Wire and ACH – in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program. SSCoE serves BAML’s eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions.
Responsibilities:
Responsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reports
Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures
Provide training to new hires and up skill training to existing associates
Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager
Monitor work flow and team progress, provide feedback to manager/team
Monitor escalations received from Lines of business and response in timely manner
Coordinate with other sites/regions to ensure daily SScOE goals are met
Ensure existing training is updated appropriately to adjust for changes in environment over time
Participates in projects as required
Resolves day-to-day problems and executes deliverables within the business unit
Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Manages team workload and provides oversight and direction to team
Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
Maintains internal, operational, and financial controls and works within risk appetite of the business unit
Required Qualifications:
Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts or equivalent experience
Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business. Successful candidate MUST have a strong risk framework and approach
Proven leadership and coaching skills, with experience developing team members.
Skilled in implementing operational improvements that support continuous business enhancements.
Highly motivated to succeed in a fast-paced environment
Ability to prioritize, use own initiative and be flexible
Good oral and written communications skills.
Ability to work under pressure, meet deadlines and navigate change
Ability to work independently, as well as, within a team.
Knowledge of Excel, Word, Outlook
Overtime as required
Schedule: 3rd Shift Nights (Monday night through Saturday morning)
Desired Qualifications:
1+ year leadership experience
Experience in Global Banking & Markets business process
Excels in working among diverse viewpoints to determine the best path forward
Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions
Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language
Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
Is intellectually curious; constantly seeks to learn and advance his/her knowledge
Team player attitude, enthusiasm and commitment
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Skills:
Leadership Development
Performance Management
Process Management
Process Performance Management
Talent Development
Account Management
Client Management
Customer Service Management
Relationship Building
Business Operations Management
Policies, Procedures, and Guidelines
Risk Management
Shift:
3rd shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster.
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.