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JOB REQUIREMENTS: Hello, My name is Estella Lopez, and I am a Recruiter with AppleOne. I am currently seeking a Customer Service professional for an opportunity located in Richfield, WI (53076). The ideal candidate must have prior experience in a manufacturing environment and demonstrate strong job stability. Key responsibilities include: Handling customer inquiries and processing orders Troubleshooting order-related issues Emailing invoices and creating FedEx labels Supporting the Customer Service Manager with clerical tasks Scanning documents and entering orders into the system Assisting with audit preparation and maintaining organized records This is a paperless department, so candidates must be tech-savvy, highly detail-oriented, and extremely organized. A strong team-player mentality is essential, as this team has excellent tenure and collaborates closely across all functions. The work environment consists of an open \"bullpen\" setting with a strong focus on productivity. Employees are primarily at their desks, handling calls that may last up to 20 minutes, with scheduled breaks and lunch. The role requires adaptability, the ability to manage constant changes, and a high aptitude for learning product knowledge to effectively troubleshoot. Please note: Upon offer, candidates must complete a background check, drug screening, physical, and provide professional references. Please submit resume to the attention of: Estella Lopez-elopez@appleone.com/phone number/562-862-2381 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers\' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Determine charges for services requested, collect deposits or payments, or arrange for billing. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Resolve customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: elopez@appleone.com Call For Appointment: 562-862-2381 This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.